Originate loan applications via telephone and online with borrowers. Provide prompt and professional service, answer any questions or concerns effectively and provide information as requested to maintain borrower satisfaction.• Review and analyze financial information including credit, assets and income calculation for qualifying.• Advise loan structure including interest rates and terms for optimal financing options. • Work in AUS systems to obtain automated approvals (DU and LP).• Communicate with processors, underwriters and borrowers to acquire additional documentation to ensure timely approval and funding of loan.• Maintain an effective knowledge of loan products to meet industry standards and company guidelines (FHA, VA, USDA, FNMA & FHLMC). • Maintain continuing education for Federal and State Regulations to stay within compliance regulations.

Originated loan applications via telephone, online and in person. Offer vehicle financing options to customers including terms, interest rates and provide a thorough explanation of products and services for both dealer and manufacturer choices. Sales & customer service for new and used automobiles.• Analyzed loan applications; reviewed credit reports and verified employment/income for qualification and appropriate loan placement.• Knowledge of multiple ancillary products with the ability to cross sell.• Maintained or exceeded established monthly income goals and customer satisfaction index (CSI) scores.• Knowledge of product, product offerings, option packages and product technologies in order to optimally place customer in appropriate vehicle.• Assisted customers in selecting a vehicle by asking questions and paying attention to the customers wants and needs.• Coordinated with all departments in order to ensure customer satisfaction from beginning to end of purchase transaction.

Designed and implemented strategies for business development to ensure long-term relationships were consistent and continued to develop and grow by creating effective sales and marketing plans. Organized & coordinated travel events with various vendors for large and small parties.• Maintained working knowledge of various cruise lines products and services.• Hired and educated all sales consultants; completed ongoing monthly performance reviews to achieve maximum customer service.• Maintained vendor relationships, including negotiating commission structure, backend overrides, co-op needs and yearly sales goals.• Facilitated agency marketing to include direct mail, newspaper, email blast & online marketing material.• Accounting and budgeting.