Lead, coach and direct the Quality Engineering team to maintain a high level of quality by defining automation strategy, implementing test frameworks, and creating suites of automated tests to reduce development cycle time and discover integration issues early. Lead the Testing Center of Excellence (TCoE) team to push the company forward with current industry trends and technologies. Spearheading projects such as moving test orchestration to the infrastructure as code model. Extraction and centralization of core technologies into Libraries and APIs to be consumed by different test frameworks eliminating the need for duplicate work in each of the frameworks. Containerization of test frameworks and technologies. Shift focus from integration and functional testing to primarily End-To-End testing and some functional testing.Create and Lead the Training Guild. Organizing weekly trainings to increase collaboration, cross training, and team building. Create recorded trainings to improve the speed of onboarding.

As a senior Test Engineer at Progressive my responsibilities include: - Repeatable test automation at all three levels of the Agile Test Pyramid - Develop and deploy reusable and precise test specification cases, processes, and standards - Develop and execute automated tests, investigate and assist in problem analysis, as well as the resolution of delivered software components - Proactively bring issues and problems to the attention of the team; generating, proposing and implementing innovative solutions to solve themI use the following skills and experience to complete the above responsibilities efficiently and accurately: - Strong knowledge of “Continuous Integration” and its importance to over-all quality efforts - Working knowledge of Jenkins/Ant/MS Build/NUnit in order to maintain, supplement or modify Jenkins jobs - Familiarity with basic static code analysis/metrics (i.e. code coverage, cyclomatic complexity, etc.), as well as the tools used to gather metrics - Working knowledge of Windows Server, including Windows administration and networking skills - Understanding of distributed version controls systems, like Github/Bitbucket - Experience testing at the Service layer with tools such as PostMan and SoapUI - Strong Java (Groovy)/JavaScript coder with some experience in .VBS and SQL - Experience with interface testing via Test Complete (SmartBear) - Experience working in an Agile environment (Scrum) - Experience testing .NET or Java based applications and services - Ability to read detailed test cases and produce solid, repeatable coded tests that can run in a continuous regression test - Experience with successful contribution to Continuous Integration (CI) pipeline - Knowledge of Centos, Linux, and MacOS - Knowledge of Acceptance Test Driven Development

- Collaborate with internal and external application, development, test, and business teams - Knowledge of Server and Client Mac, Windows, and Linux operating systems- Write/follow test cases and test plans- Execute tests- Configure Environments for testing and development purposes- Build applications and create/verify build validation tests- Write and verify bug reports- Facilitate debugging and diagnosis of issues- Automate Tests (Python, Eggplant)- Operate as the SCRUM Master- Elasticsearch configuration and tuning

- Collaborate with internal and external application, development, test, and business teams - Knowledge of Server and Client Mac, Windows, and Linux operating systems- Write/follow test cases and test plans- Execute tests- Configure Environments for testing and development purposes- Build applications and create/verify build validation tests- Write and verify bug reports- Facilitate debugging and diagnosis of issues- Automate Tests (Python, Eggplant)- Operate as the SCRUM Master

- Provide an escalated support service for customer issues- Help the support team achieve key Customer Satisfaction targets- Providing a technical mentoring role to other support personnel, offering advice and guidance as needed- Provide an occasional on site service, as required, to carry out investigation and resolution of software problems and/or carry out upgrades and installations- Receive cases escalated by the Level 2 support team, working with customers and other support personnel to achieve a satisfactory resolution of issues- Where necessary, prepare cases and bug reports for escalation to Engineering and drive them forward to resolution, provide regular updates to customers and other personnel. Testing of any service packs/patches provided as a fix before delivery back to the customer- Share responsibility for maintaining the support lab server environments, hosting customer databases, and building application environments as required- Provide advice and guidance internally to support and service personnel drawing on your experience and knowledge to achieve imaginative solutions. Organise periodic technical workshops to facilitate knowledge transfer on specific topics- Gain experience in the field by working with the technology team performing installations and upgrades when new products are released- Develop detailed specialist knowledge in one or more product modules and other technologies- Make use of internal knowledgebase and other information sources to help solve problems and contribute new information to those systems for future reference by others- Alert support management of any situation trends, for example: multiple calls from same customer, repeating faults that lead to repeated fixes, etc.- Provide standby/after hour service as required to meet business requirements- Perform administrative tasks as required to support the business

- Ensuring all incidents received by the Support Center are tracked, escalated, and resolved in line with internal support procedures. - Resolve clients' questions or problems at customer sites in the areas of system configurations/setup, product functionality and bugs/enhancements - Responsible for identifying and documenting product defects, RFI’s and ERs for review and validation - Serve as primary support liaison between company and customer - Keep customer informed of how and when problems are resolved - Involved in any additional follow up, testing and troubleshooting - Maintain a high level of customer satisfaction which is measured on a regular basis - Develop and share knowledge about the software - Write knowledgebase articles and whitepapers to address common customer questions and issues - Represent the team in a number of other functional areas within the company (i.e. user groups, site visits, training) - May perform other job duties as directed by supervisor

- Assist in the planning and implementation of additions, deletions and major modifications to the supporting regional infrastructure- Implement network security as established by the CSO- Oversee the administration and maintenance of computer stations and software for company training programs and provides additional support if necessary- Oversee troubleshooting, system backups, archiving, and disaster recovery and provide expert support when necessary- Work with project teams to help implement Internal Systems- Oversee all help desk activities at the SLC Location- Respond to escalated help desk issues- Oversee the administration and maintenance of our tracking software- Interact with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner- Build and maintain vendor relationships and manage the purchase of hardware and software products- Manage the purchasing of all software, hardware and other IT supplies for NA SMB Teams- Ensure that company assets are maintained responsibly

- Responsible for installing, configuring, and maintaining multi-purposed servers- OS installations and network configurations on servers and workstations- Perform technical research leading to solutions for system or software limitations- Software installation, configuration and maintenance- Creating accurate, detailed technical procedures and installation instructions- Participate in audit preparation- Windows to Linux interoperability and configurationsEnsures data integrity by evaluating, proposing, implementing software and hardware solutions. Recommends and implements system enhancements that will improve the performance and reliability of the system including installing, upgrading/patching, monitoring, problem resolution, and configuration management. Develop and document technical processes and procedures as needed. Additional responsibilities may be assigned commensurate with performance or due to business needs.

- Troubleshoot and resolve trouble tickets related to technical difficulties with hardware, software, and the network- Resolve Network switch and connectivity issues- Collaborate with development staff to recreate problems in the test environment- Verify issue resolution on the customer’s behalf- Verify with the customer that the issue has been resolved and update the ticketing system- Interface with infrastructure, database, and development personnel- Communicate plan, progress, and issues in a timely manner- Actively contribute to ongoing process improvement- Performs other duties or special projects as assigned- Ability to complete multiple simultaneous projects in a timely manner

- 3rd line technical support for our customer base and internal departments- Responding to customers e-mails and letters- Managing and organising personal work load- Troubleshooting and diagnosing customer issues relating to their Broadband/Telephony services- Accurately logging customer calls- Taking ownership of customer accounts