Senior Director Client Services
Current𝐈 𝐭𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐞𝐝 the global client services IT portfolio, raising the bar on service excellence, innovation, and technology experience across 165,000 employees in 70 countries in a complex, matrixed environment. I led the strategic planning and oversaw operations for company wide collaboration tools, service desk, voice, telephony, o365, workplace computing, field services, and platform engineering. I partnered closely with business leaders, while guiding a diverse, global team to deliver exceptional services and value for our employees allowing them to better serve customers.𝐌𝐲 𝐟𝐨𝐜𝐮𝐬 was to reshape the infrastructure landscape through strategic planning, digital transformation, and optimizing the operating environment to bring a product delivery approach. I worked to engineer resilient solutions harnessing digital tools, AI and data to significantly improve the efficiency, cybersecurity risk profile, and integrated technology experience. I optimized the contracts with our top global vendors, by restructuring $500M multi-year contracts and 1,400 resources, to rebuild the partnership and optimal service performance goals.𝐀𝐬 𝐚 𝐥𝐞𝐚𝐝𝐞𝐫, I empowered my team to take ownership and drive innovation while continuing to reach higher pushing boundaries. By setting a vision, clear goals, and creating a culture of collaboration I created a mindset of shared accountability and trust. 𝑲𝒆𝒚 𝑨𝒄𝒄𝒐𝒎𝒑𝒍𝒊𝒔𝒉𝒎𝒆𝒏𝒕𝒔:√ Enhanced security posture by reducing vulnerabilities by 70%.√ Reduced downtime and inefficiency by over 50% through infrastructure modernization.√ Implemented data first approach and AI to predict high-impact technology disruptions with 90% accuracy.√ Established vendor governance with top vendors improving cost and performance.√ Innovated with digital and cloud to create differentiated and integrated technology experience.