Mike Souders Email and Phone Number

Managed operations for both Oakland and Sacramento over the course of four years. Effectively recruited, staffed, and mentored all workgroups for all operations. In Oakland, built and lead a workgroup to a 20% improvement in policy compliance and averaged a 98% on-time delivery in the very challenging Bay Area marketWhile in Sacramento, improved efficiencies year over year including a 21.5% increase in hub dock production from November 2018 to present. Lead the Sacramento team most recently to a 62% improvement in service, performance, and safety metrics across all workgroups. Winner of FedEx Freight’s prestigious 5-Star Award for Most Improved Service Center 2020 in addition to 7 Bravo Zulu awards for various operational achievements

Managed the Sacramento and Chico terminals. Recruited and staffed employee force in both locations. Managed the sales force, dock workers and shop personnel in both locations. Managed mini break-bulk and line-haul departments in Northern California region. Created itemized budgets and monthly profit and loss statements for the Sacramento and Chico terminals. Responsible for a 15% annual sales growth for both Chico and Sacramento terminals. Maintained an average of on-time deliveries in the 98th percentile 2006-2016.Created an employee-training program for the Sacramento terminal for the recruitment of terminal managers for the western region. Terminal of the Year award recipient for 2008. Best Claims Ratio award recipient for 2008. Iron Man Award recipient for 2011-2013.

Recruited and staffed employee force. Maintained a 97.8% on-time delivery for Sacramento terminal, personnel management, prioritized transportation of deliveries, created budgeting and profit and loss statements, responsible for customer service interface.