Mike Speer Email and Phone Number
Mike Speer work email
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Mike Speer personal email
Senior Leader with over 25 years benefits outsourcing experience. Proven ability to increase client satisfaction, and operational efficiencies through process and product improvements, implementing best practices, building client relationships, strategic planning and consulting, increasing productivity and building high performance teams. Experienced in establishing and monitoring ongoing service delivery, service levels, key performance indicators and scope of services commitments. Areas of expertise include: Client Advocacy, Strategic Business Planning, Service Delivery Management, Process Improvement, Performance Metrics, Innovative Solutions
Conduent Hr Services
View- Website:
- conduent.com
- Employees:
- 36634
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Client Delivery LeaderConduent Hr ServicesFlorida, United States
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Client Group ManagerConduent Hr Services Apr 2022 - Present
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Client Service ManagerConduent Hr Services Jun 2011 - Mar 2022• Oversee ongoing service delivery of outsourced services • Drive operational growth and efficiencies through streamlining, automation and developing staff• Identify and consult on product roadmap and improvement opportunities• Monitor and manage overall contractual service levels• Prepare and present monthly, quarterly and annual reporting and service reviews• Identify and manage change orders, out of scope change work and other revenue opportunities
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Business Information Security Officer CoordinatorIng Jun 2010 - Dec 2010Analyzed and documented operational and security control information and gaps for high and critical business applications. Components addressed included application architecture, user access controls, state monitoring, security event monitoring, backup and restore, disaster recovery, data protection, change management, technical patch management and Sarbanes-Oxley relevance. -
Implementation ManagerIng Mar 2007 - Jun 2010Managed Health and Welfare benefit calculation and workflow management system requirements, functional design and setup activities for 13 clients and over one million participants with a staff of five analysts. Previously managed team of six analysts tasked with implementing and supporting a workflow management system for administering Health and Welfare and Pension benefits for 11 clients and nearly three million participants.
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Lead Benefit Systems AnalystCitistreet Mar 2003 - Feb 2007Led the creation and maintenance of requirements and functional specifications for all Health and Welfare and Pension clients. Coached new associates on requirements and design related activities. -
Senior Benefit Systems AnalystCitistreet Dec 1998 - Feb 2003Analyzed client business processes to create functional/technical specifications for user interface and workflow management system.
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Senior Systems ConsultantIma Plus Apr 1998 - Dec 1998Under contract to Citibank Universal Card Services as a Project Leader/Business Analyst for implementation of a new out-bound telemarketing vendor for new programs aimed to reduce attrition, retain current card members and re-solicit recently closed accounts.
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Business AnalystAlltel Information Services May 1997 - Apr 1998Created functional and technical specifications for the development of a Windows based multi-tiered client server application to replace mainframe and DOS legacy systems for mortgage loan origination, secondary market and post closing functions. -
Project ManagerAlltel Information Services Jul 1996 - May 1997Accountable for overall project plan for new client implementations which included resource scheduling, cost/change control, risk management and managing client expectations. Coordinated and performed implementation, training, sales demonstrations and consulting activities.
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Product ManagerAlltel Information Services Dec 1995 - Jul 1996Managed implementations, training and consulting activities for loan inventory, secondary marketing and post closing systems with a staff of five.
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Implementation ConsultantComputer Power Incorporated Jul 1994 - Dec 1995Directed implementation of loan inventory, secondary marketing and post closing systems. Assisted in the development of the data conversion plan, performed data definition, monitored programmatic conversion, consulted on inbound/outbound third party interfaces, and evaluated training services received.
Mike Speer Skills
Mike Speer Education Details
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Finance
Frequently Asked Questions about Mike Speer
What company does Mike Speer work for?
Mike Speer works for Conduent Hr Services
What is Mike Speer's role at the current company?
Mike Speer's current role is Client Delivery Leader.
What is Mike Speer's email address?
Mike Speer's email address is mi****@****uth.net
What schools did Mike Speer attend?
Mike Speer attended Naveen Jindal School Of Management, Ut Dallas, Texas Tech University.
What skills is Mike Speer known for?
Mike Speer has skills like Process Improvement, Risk Management, Sdlc, Business Process, Business Analysis, Change Management, Vendor Management, Analysis, Management, Requirements Analysis, Six Sigma, Employee Benefits.
Who are Mike Speer's colleagues?
Mike Speer's colleagues are Anisha P A, Jason King, Lesley R. Bolden, Tarun Raj Kumar, Brian Shanaway, Erwin Gutierrez, Saravanan S.
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Mike Speer
Senior Director Of Warehouse Operations At Caribou CoffeeGreater Minneapolis-St. Paul Area
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