Owner of a Matco Tool Franchise.

-Provided industry-leading technical support and education to dealers, both in-studio (live-virtually) and in person, enhancing their proficiency in servicing SRAM products.-Demonstrated technical expertise and built client connections through active leadership in product launch, trade shows, and expos.-Successfully taught multiple university classes on bicycle maintenance, sharing knowledge and promoting industry best practices.-Seamlessly shifted, covering 22 states during Covid, ensuring uninterrupted support to clients.-Conducted comprehensive product demonstrations at regional and national levels, effectively showcasing key features and benefits to drive sales and enhance customer understanding.-Collaborated closely with cross-functional teams to promptly address technical issues, minimizing downtime and strengthening customer trust.

- Served as an independent contractor, delivering exceptional SRAM MTB product and event support across the United States and Canada.- Developed and executed an engaging demo experience for SRAM's Sales representatives during high-profile Mountain Bike festivals. - Collaborated with sales teams to ensure seamless execution and maximize brand exposure. - Organized and managed logistics, including equipment setup and breakdown, to ensure a smooth and efficient event experience.- Utilized strong communication skills to effectively educate and engage attendees on SRAM MTB products, enhancing brand awareness and driving sales.- Demonstrated expertise in the MTB industry, providing valuable insights and recommendations to sales reps and event participants.- Maintained a high level of professionalism and customer service, consistently exceeding expectations and fostering long-term partnerships with clients.

- Successfully served as an independent contractor, delivering exceptional and impartial bicycle race assistance across the United States and Canada. - Cultivated and fostered partnerships with race directors, officials, mechanics, and athletes, ensuring collaboration and overall satisfaction. - Employed active communication skills to coordinate and provide technical support, contributing to the smooth execution of numerous cycling events.

- Successfully oversaw mechanical operations and equipment logistics for a renowned international bicycle racing team.- Cultivated and nurtured sponsor relationships, athlete performance, and team director needs ensuring seamless collaboration and support throughout all racing events.- Took charge of building and maintaining critical equipment inventory, ensuring optimal performance and safety standards.- Skillfully managed a team of mechanics, providing guidance and supervision to ensure efficiency and effectiveness.