Mike Sterner Email & Phone Number

Florida, United States

Us

Tampa, Fl, Us

Developing, maintaining, and implementing the HCI Catastrophe Procedure Manual.Selecting, negotiating contracts with, and monitoring the performance of external vendors. Organizing, planning, and managing the work activities of multiple catastrophe property claim units in the review, analysis, investigation, negotiation, and settlement of claims in a prompt and equitable manner.Assuring effective deployment and scheduling of staff for event management.Developing and implementing operating workflows and procedures to achieve optimal group performance levels.Participating in short-term planning and the annual budget process; monitoring expenses relative to approved budget and preparing monthly reports documenting expense levels.Performing file reviews to ensure that quality standards and procedures are properly maintained.Participating in corporate claims initiatives such as analyzing reserves, leakage, and methods for pending reduction.Maintaining awareness of existing and proposed legislation, court decisions, and emerging trends in claims litigation to monitor the company's compliance with the Unfair Claims Practices Act and to recommend process and/or procedural changesDirecting, planning, scheduling, and controlling claims activities and to act independently within the scope of the Claims area

Tampa, Fl, Us

Determined proper course of action for claims processing.Championed insurance claims process by providing expert knowledge and building positive, trusting relationship to support clients during challenging times.Verified insurance claims and determined fair amount for settlement.Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.Onboarded new employees with training and new hire documentation.Cross-trained existing employees to maximize team agility and performance.Reviewed police reports and physical property damage to determine extent of repairs.

Tampa, Fl, Us

Monitored team performance, enforcing compliance with corporate claims processes and procedures.Built talented teams of claims administrators dedicated to timely and compliant resolutions.Cultivated productive relationships with stakeholders, facilitating claims lifecycle.Investigated, evaluated and adjusted multi-line claims in accordance with standards and laws.Optimized case management with establishment of best practices.

Conducted property inspections for large loss commercial storm claims in 2005 for Citizens of Florida to determine related damages.Methodically developed summary reports to finalize claim process for large loss commercial claims and hurricane homeowner’s claims.Completed Hurricane Katrina (2005) storm adjusting, which included multi-causal claims and flood claims for FEMA during Hurricane Sandy.Finalized slab only claim losses for Hurricane Katrina and Hurricane Ike.Executed scope of damages and estimates for structural repairs or replacement using Xactimate estimating system.Created appraisals and mediation for several Florida insurance carriers Completed file reviews and supervised field adjuster team.Accomplished daily claims for Citizens Property Insurance Company from 2010 - 2015.

Woodland Hills, Ca, Us

Member of the Farmers Insurance Catastrophe team 2003.Conducted investigations on assigned cases, confirmed coverage, identified subrogation rights, established damages and negotiated settlements.Adjusted all types of property damage claims including commercial claims.Inspected damaged property and determined claims related damage.Estimated the cost of repair or replacement of damaged or stolen property.Reported theft, fraud, and arson losses as required, to state and industry agencies.Performed duties on an individual basis which had a direct bearing on management results.Represented the Company from a public relations standpoint and conducted as a member of management.Completed Foremost mobile home training.

Randolph Afb, Tx, Us