Responsible for the success of the services business in Africa

Key ownership and responsibility for maintaining and growing relationships and margin on nominated strategic accounts. Establish ownership across key internal business practices to ensure coordinated strategy and execution to customers. Build on the established organizational integrity to become pervasive within our key customers and drive a solution-centric proposition which adds value at all levels - "Aspire not to become a man of success, rather a man of value"

As Area Services Manager (ASM) I was responsible for leading the implementation of all Temenos software products for Temenos T24 clients within the sub-Saharan Africa. The role involved responsibility for managing the P&L of the projects and ensuring that all costs were controlled and that the expected revenue and margin was maximised. The ASM is the escalation point for all project issues outside the remit of the Project Managers, or where the involvement of other areas of the company is required to resolve issues e.g. resources, finance, development etc. In addition I served on project steering committee meetings and represented Temenos at all levels from a services perspective.

My responsibility was to drive margin growth by selling Temenos implementation services into our clients and partners. As part of an overall account plan and supporting new licence signings, I was responsible for developing and managing a services sales strategy to penetrate existing accounts and generate business in new accounts. Primarily I sought to develop a relationship as a trusted business advisor and partner with the client, serving as the main point of contact for ongoing communications around service engagement.

Part of a dedicated team promoting powerful, simplified and effective Business Analytics software for the mid to large ERP market. Making enterprise-grade business intelligence accessible to the Syspro, Dynamics (AX, NAV, GP) and Sage market. Focus on rapid time-to-value.

Magix is a company which specialises in Enterprise Security, Risk and Compliance: Niche tactical software solutions in support of governance, compliance, security and risk frameworks with a particular focus on user, data and infrastructure monitoring and control. The focus being on the ‘insider threat’ i.e. employees - with particular relevance to fraud detection and prevention and misuse of assets.I manage a unit specifically focused on data governance incorporating the functions of sales, technical, procurement, finance, delivery and customer satisfaction.

• Directed and coordinated activities consistent with established goals, objectives, and policies• Directed operations of customer call centre• Managed 20+ staff• Supplier management• Branch management • Responsibility for Transunion ITC Processing Centre

• manage account managers• set targets and manage budgets• own the team number• maintain and grow annuity revenue• retain customers • leverage the Metrofile client base• manage blue chip accounts• manage and direct project activities within key accounts

Responsible for overseeing the relationship management function within the company as a whole

• Directing the regional training facilities• Ensuring the high quality of training material and sample data• Restructuring, rationalising and implementing a new training centre structure• Communicating with the Authorised Training Centre base, including regular newsletters and email• Management reporting• Scheduling dealer training, Pastel Certified Installer courses nationwide• Overseeing the smooth operation of the Pastel Training Centre, including catering, networking, PC’s and infrastructure• Training lecturers and lecturing