Mike Storms Email & Phone Number

Kansas City, Missouri Area

Responsible for critical Enterprise & Regulatory Technology tools; which embraces Innovation, Management, Productivity, Automation and Collaboration for the Company. This tools currently comprise SPLUNK, System Center Service Manager and SharePoint. The support of these tools requires in-depth knowledge of HTML, CSS, Javascript, Jquery, PowerShell, SQL, SPFx and SharePoint Administration/Governance.

Kansas City, Missouri Area

Senior Support ConsultantTech Mahindra September 2013 to present·Selected by Tech Mahindra to build a North American Best in Class IT service provider.·Developed and implemented an innovative Business Analytics methodology providing a vulnerability index for applications. This novel idea was adopted by the client and TECH-M for future studies.·Ushered in one of the first UNIX to LINUX migrations using VMware and Cloud technologies.·Spearheaded the use of a Disaster Recover solution called ZERTO which allows for seamless recovery in a virtual Cloud environment.·Provided senior level technical and leadership support to numerous associates.·Led deep dives on application alarming gaps and assisted in auto-resolution of chronic application issues.·Supported multiple mission critical applications in a 24x7 environment.·Responsible for supporting and deploying monthly software releases.·Coded automation scripts to detect problems and avoid outages.

Kansas City, Missouri Area

AT&TJanuary 2009 to September 2013·Implemented a suite of highly robust system/application monitoring scripts, replacing manual checks. Scripts included uncovering potential problems before actual outages occurred, assuring accurate and consistent automated monitoring, and improving productivity.·District representative member of Tools team deploying new technology in the areas of Introscope, HF Run Monitor, BAC, RUM, etc. ·Guided entire division on the implementation of KNOWIT (KANA) methods and procedures. This linked alarm documentation to ticket information allowing for a seamless connection between alarms and documentation. ·Instituted an application platform meeting to address critical application performance issues, thus bringing design and end-run state together. ·Provided guidance, direction, and consultation to vendor support team in developing cost reduction improvements resulting in $50K in annual savings.·Provided constant reduction of ticket data. Reducing ticket counts by more than 50% and a yearly cost savings of $240K.·Participated in cross-functional effort to convert application and system monitoring from Tivoli-DM to BMC Patrol that concluded in considerable license cost savings. Alpha tested with the Tool’s Team, uncovering performance and reliability problems, and identified network congestion, message slowdowns, and numerous infrastructure problems.

Kansas City, Missouri Area

IT Architect IBM Corporation July 2000 to December 2008·As strategic planner and thinker, helped develop Mid-Range Capacity and Planning process, resulting in increased identification of capacity constraints, performance related problems, and sizing opportunities. Publicly honored by division manager for fulfillment of this corporate directive.·Provided technical requirements, process changes and implementation support for the replacement of aging hardware. This replacement was completed with minimal cost a greatly improved application performance, reliability, and availability.·Architected, planned, and implemented a SAN disk storage solution for a critical network switch interface, reducing customer cost and increasing performance more than 50%.·Provided technical leadership for the relocation of several servers from a non-production and aging lab environment to a major datacenter with no impact to the applications.·Played a crucial technical and strategic role in a corporate productivity initiative, providing data analysis, documentation, improvement strategies, cost breakdown, and restructure ideas. This on-going corporate-wide project exceeded all corporate financial goals and included improved productivity. The metrology used was LEAN.·Division representative for the “FASTPATH” process of deploying OS changes. As a result numerous application impacts were adverted.·Division representative for application management, providing crucial input for the structure of Tivoli ID Management (TIM), enabling AT&T to meet its security (Sarbanes-Oxley) objectives.

Kansas City, Missouri Area

Principal Member Programming StaffAT&TJune 1980 to June 2000·Automated a manual weekly change process, reduced run times by 50%, improved error checking, personnel utilization, and documentation.·Provided technical consultation in the migration from a private back-up solution to the corporate standard, increased reliability in back-ups/restoral and improved performance by 50%.·Managed, architected, implemented, trained and documented hundreds of application and system errors, allowing team members to resolve problems quickly. Error documentation is available on the web and text searchable.·Provided technical leadership and enterprise application management support. Direct contact and involvement with over 25+ applications and 40+ members.·Application Development Architect, responsible for developing mid-range to mainframe heterogeneous client/server architecture. Provided technical guidance for 10+ developers.·Field Support UNIX Technical Team Lead, responsible for driving HW/SW/network solutions for mid-range applications; Field Support Telecommunications Project/Technical Lead, supported mainframe access methods and front processor HW/SW, provided technical guidance to 3 members.·Key team member involved in 3 major data center consolidations.·Selected for temporary assignment at Bell Laboratories.