Distribution Center Manager
Des Plaines, Il
•Managed daily operations and supervised 30 team members, including 2 warehouse supervisors, by providing direction, training and coordination of all daily warehouse activities to ensure a high level of work quality, staff efficiency, inventory integrity, process/customer compliance and cleanliness and safety of facility•Collaborated with VP of Operations to ensure forecasted vs. actual shipment numbers met or exceeded goals on weekly and monthly bases, resolving any shop-driven challenges, to maintain average revenue of $125 million YoY•Cross-trained across 6 departments to endorse company cohesiveness and commitment to customers•As an involved member of the safety committee, performed weekly walk-throughs and attended monthly meetings with 7 other members to discuss concerns, implement procedures and promote an accident-free workplace•Led Made to Measure (MTM) Program – a $924,000 YoY program offering custom, specially tailored jackets and suits for the likes of Barack Obama, Stacey King of the Chicago Bulls, Hall of Famer NFL jackets, Disney Aviation Group, Chicago Blackhawks front office staff, Nordstrom, Dillard’s and other high-end specialty stores•Spearheaded CEO-initiated Autism Program – interviewed, hired, trained and managed 2 autistic team members to assist in box-making and weekly cycle counts of at least 5,000 units, driving a 25% increase in production and an 85% increase in customer order accuracy•Advocated open communication with customer service department to confirm incoming orders and coordinate shipping schedules for timely transport to increase customer satisfaction by 20%•Worked in tandem with both warehouse supervisors and union steward to address and resolve conflicts among 20 union workers to maintain a positive work environment •Implemented new warehouse logistics system and trained 30 employees for full adoption in 14 days•Administered yearly inventory project managed by 2 warehouse supervisors based on set financial priorities