Mike Sutter Email & Phone Number

Madison, Wi, Us

Madison, Wisconsin Area

Madison, Wisconsin Area

Implementation:• Created scope of work documentation based upon the customer’s business needs and translated them into the technical requirements.• Created pre and post software solution workflows diagrams using Visio.• Collaborated with customer and development team on custom document templates and data entry user interfaces.• Assigned and tracked key milestone, tasks, and subtasks in Excel and Project documents. • Conducted regular conference calls with key stake holders on projects progress.• Developed and monitored user acceptance testing protocols and routines prior to go-live.• Installed, configured, and set appropriate permissions on SQL servers, application servers, and client workstations.Training:• Conducted training sessions at over 100 locations with sites up to one hundred fifty users.• Created and maintained end user manuals, step by step guides, lesson plans, and other technical documentation.• Conducted remote training sessions via WebEx and Citrix GoToMeeting.Technical Support:• Resolved customer issues by applying solutions from knowledge base in the form of detailed instructions to the customer or perform a remote session to the customer’s server or client workstation in order to trouble shoot and implement solution.• Attempt to reproduce issue in own virtual machine environment based upon identified steps related to the issue occurring.• Tracked customer emails, phone calls, and issues in Salesforce and JIRA applications. Keep customer updated on progress.• Worked with the development team on fixes to bugs where patches or hotfixes would need to be deployed to the customer’s site.• Documented new feature or enhancement requests that were requested by the customer as part of an existing or new customer site.• Collaborate with the development team on time and material estimates for the sales team and customer.

Madison, Wisconsin Area

• Updated and maintained accurate land ownership data using a multiplatform GIS. • Worked with Public Land Survey System and various recorded instruments, including but not limited to metes and bounds descriptions, subdivision plats, and certified survey maps.• Provided customer support for land surveyors and land records.