Mike Tatarski Email & Phone Number

Toronto, Ontario, Canada

-Led team of Geek Squad Agents (technicians) and oversaw day to day operations of the department.-Onboarded and supported direct reports to deliver outstanding customer service with a focus on operational metrics. -Led department with a focus on quick turnaround time for return of client owned computers while maintaining emphasis on safe guarding client privacy through proper handling of client data.-Performed multiple weekly audits to ensure operational operational success.-Collaborated with developers and end users in a pilot project to remove physical paperwork from check-in of client property and digitize the process, ensuring that user needs and feedback were integrated into the development process.-Scope of responsibilities varies based on day-to-day needs, including sales floor and general store management as necessary.-Continued Leadership training by enrolling in company's ILP (Internal Leadership Program.)-Contributed to the store winning "Best Of District" award for March 2019.

Toronto, Ontario, Canada

-Led the store’s mobile phone department by ensuring the team consistently met/exceeded sales goals and building client relationships. -Coached and trained new mobile associates, enhancing product knowledge, communication skills and problem solving abilities.-Coordinated with service provider representatives to maintain current promotional info and resolve client issues (Represented Bell/Rogers/Telus/Virgin/Fido/Koodo.) -Contributed to store winning "Top Performing Store - Central Territory" for Q1 2018 and "Top Performing Store - Ontario Territory" for Q2 2018.-Contributed to store winning Best NPS Store (Client Feedback Survey) in Central Canada for all of 2018.

Toronto, Ontario, Canada

-Received Apple-specific training in order to better help clients with Apple products.-Continued to participate in ongoing training to gain new knowledge on Apple products and services in order to provide up to date advice to clients to meet their specific needs.-Used knowledge gained from Apple to coach and train teammates about Apple products and services.

Toronto, Ontario, Canada

-Continued to build relationships with clients in a senior sales role by providing clients personalized solutions specifically with Microsoft products.-Coached and educated other team members about Microsoft products to ensure the team was able to offer their clients complete solutions.-Attended additional training for Microsoft related products.-Contributed to the Store winning "Best Of District" award for July 2017, August 2017, September 2017.

Toronto, Ontario, Canada

-Connected with customers, turning them into long term clients, by educating them on how they can make their lives easier through available technology.-Ensured department met/exceeded targets while also maintaining the look and feel of the store.-Enrolled in the "Future Leaders" program, acquired leadership and communication skills and learned about additional aspects of the company's business.-Contributed to the store winning 'Best of District" Award for November 2016, January 2017.