Mike Tepera Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Concord, On

Mississauga, Ontario, Canada

Directly supervise and manager a large team of drivers across Toronto and southwestern Ontario. Drive productivity and ensure adherence to contracted facility schedules. Main duties include monitoring day-to-day activity, scheduling, conflict resolution, coaching, disciplinary action, productivity and revenue analysis. Involved in new subcontractor selection and termination. Liaise with other departments to ensure continuity in the workplace and drive overall organizational productivity.

Vaughan

Drive location productivity and workflow of the largest power unit facility in Canada. Handle workflow through both scheduled repairs and maintenance on both a scheduled and on-demand basis through management of both front office staff and repair technicians to ensure that customer needs are met. Ensure location repair and customer satisfaction metrics exceed company standards. Mange back-end administrative tasks including approving technician work orders, invoicing, vendor management, facilities maintenance, and customer relationship management.

Toronto, Canada Area

Provide top level front line support for lease customers in remote locations across Canada. Facilitate maintenance of customer lease units as well as monitor vendor cost, scheduled maintenance metrics, and fleet uptime. Perform back end administrative duties including invoicing, and customer account maintenance duties as assigned.

Orillia, On

Ensure consumer needs are met through exceptional customer service. Manage both current and prospective business accounts. Front-end responsibilities include sales calls, front-line customer service, price quotation, and growth promotion. Back-end responsibilities include vendor purchasing, inventory management, and customer billing/Accounts Payable/Receivable.

Woodbridge, On

Promoted from General Associate to Shift Supervisor within 1 ½ months based on outstanding on-the-job performance and reliability. Ensured store operations ran smoothly, emphasizing task delegation amongst associates to achieve both high productivity and exceptional front-line customer service.

North York, On

Tasked with managing community of residents to ensure that rules and regulations put in place by University administration were followed. Recruited, facilitated, and led a group of volunteer residents, along with a personally hired assistant, to plan events for the entire residence community.

Yorkdale, On

Provide exceptional front-line customer service. Manage customer orders and transactions. Answer customer questions regarding products. Maintain high level of organization and cleanliness within the store. Strong emphasis placed on being able to work efficiently and independently due to seasonal increase in store traffic.

Bachelor’S Degree, Major Honours Psychology, Minor Business

Activities and Societies: Don of Leadership and Learning Opportunities, Pond Residence 2014 - 2015. General Member, Calumet College.

Diploma, Business Administration And Management, General