Responsible for day to day operations of Parts and Service Departments. Establish annual and monthly departmental budget and financial goals to meet or exceed departments forecast. Hire, train, motivate and counsel the Parts and Service department staff with focus on harmony and teamwork. Serve as liaison to General Motors representatives assuring compliance with factory demands and processes. Maintain safe work environment while complying with federal, state and local regulations that affect service operations. Ensure customer satisfaction as it pertains to GM brands and assisting with customer related issues that arise with a focus on complete gratification and retention per dealer standards and guidelines. Maintain and submit reports for employee payroll and oversee warranty schedule and factory payments. Oversee Parts Department and staff on process and growth. Meet with sales department weekly to ensure all sales goals related to service are being met. Participate in factory training to ensure product knowledge and procedures are current. Create marketing schemes to promote business and consistent volume. Implement parts and service strategies to ultimately enhance gross profit. Implement CSI processes to ensure the success of the service department and exceeding market/region target goals. Oversee parts and service departments expenditures and procedures to maintain proper expense control. Create and implement new processes and procedures that enhance productivity and efficiency in both parts and service departments

Addressed work quality control and completion time issues. Ensured each associate has the training tools they need to perform their duties. Focused on improving shop operations. Corrected issues with dispatch, communication, follow up, quality control and repair order documentation. Actively lead the team by example to demonstrate how new processes can make their work more productive. Monitored each processes effectiveness and modified as needed. Guided each employee to reach their potential. Reviewed advisor and technician performance: CSI, ELR,CP hours per RO, open repair orders, discounts, rentals, and warranty indexes. Posted department and team tracking daily. Held daily and monthly meetings to address out of line conditions.

Established large clientele by meeting and exceeding customer expectations. Consistently exceeded monthly and quarterly sales goals. Continued growth in the industry by maintaining job knowledge and educational opportunities. Enhanced organizational reputation by growing exceptional business. Prepared accurate and detailed repair orders, verified vehicle warranty and explained proper procedures. Maintained high level of customer satisfaction.

Established large clientele by meeting and exceeding customer expectations. Consistently exceeded monthly and quarterly sales goals. Continued growth in the industry by maintaining job knowledge and educational opportunities. Enhanced organizational reputation by growing exceptional business. Prepared accurate and detailed repair orders, verified vehicle warranty and explained proper procedures. Maintained high level of customer satisfaction.