Mike Thomas Email and Phone Number

Responsible for overall business outcomes related to Instant Payments at U.S. Bank, including RTP and FedNow services. Drive growth through product development and commercialization efforts across the enterprise, including across consumer, small business, commercial/corporate, institutional and wealth management banking. Identify and collaborate with key stakeholders across the organization to align on shared goals and business outcomes.Create business KPIs, reporting, and monitoring for executive leadership team.

• Created and managed Enterprise RTP product roadmap through collaboration with senior product leaders within U.S. Bank’s business lines• Drove the launch of new RTP products and capabilities, including instant loan disbursements, Request for Payment consumer bill pay experience, and account to account funding to drive U.S. Bank RTP volume growth by over 200% in under two years• Engaged in industry forums including The Clearing House’s RTP Business Committee to ensure U.S. Bank’s continued leadership as an innovator in RTP and Zelle• Established enterprise and product level KPIs and reporting to manage the RTP business and call attention to areas of opportunity for accelerating transaction volume and revenue outcomes• Briefed U.S. Bank’s Managing Committee, including CEO and Vice Chairs, on progress towards RTP goals and outcomes on a quarterly basis• Established enterprise Payments Activity Tracking to better assess impacts of emerging money movement systems on existing enterprise revenue streams

Responsible for major aspects of the RTP business, including: - Delivery of functionality for Third-Party Service Providers and Processors, key to the overall network ubiquity strategy; - Delivery of features and system functionality to allow Funding Agents such as bankers' banks and corporate credit unions to effectively manage liquidity for RTP Participants; - Delivery of the RTP Test Solution, reducing the overall cost and timeline for new Participant implementations; and - Maintenance and management of all client-facing functional documentation, including RTP Message Specifications, RTP Message Flows, Customer Display Guidelines, Reports Specifications, and others.

Served as the primary product resources responsible for the design, development, and deployment of the RTP system. Contributions included:- Collaborated with clients, internal product team, and technology vendor to develop detailed business and functional requirements for the RTP system; - Collaborated with internal technology and operations stakeholders to ensure the RTP system design could be supported efficitently;- Implemented the RTP billing system and worked with TCH executives to establish and implement the RTP pricing strategy;- Educated large financial institutions and their technology vendors about the opportunities presented by participation in and support of RTP, including detailed information about system attributes and functionality;- Responsible for functional client documentation, including RTP Playbooks, message specifications, and functional message flows.

• Manage PayNet product documentation including Network Operating Rules, Price Schedules, sales collateral, and all client communications. • Prioritize and initiate product enhancement initiatives including documentation of business requirements used for development projects. • Interface with clients to advance sales opportunities requiring additional product team support.• Collaborate with PayNet Operations and Risk teams to establish internal processes and procedures.• Collaborate with PayNet Sales and Business Development teams to prioritize creation of internally and externally facing collateral, including strategic responses to RFP questions from key clients and industry stakeholders.

• Managed the PayNet Network Operating Rules including project management for all updates and revisions.• Developed financial models demonstrating PayNet revenue opportunities for clients including top 10 financial institutions in the United States. • Researched market EFT/IFT pricing and provide input to PayNet's price schedules.• Managed network price schedules including Network Pricing Update Procedures.• Created internal and external facing collateral, including strategic responses to RFP questions from key clients and industry stakeholders.

• Collaborate with Payment Network Group executives to develop PayNet rules and governance and serve as the knowledge resource with respect to rules and governance questions both internally and with clients.• Develop sales training resources to enable sales team to concisely describe PayNet opportunities to various client segments. • Assist in development of client facing presentations to close PayNet sales to targeted financial institution and merchant customers.• Qualify, track, and prioritize sales leads to optimize productivity of sales team efforts.

• Developed single document to profile all major competitive surgical and prosthetic systems originally intended for distribution to the US sales team to aid in comparing Straumann products to the competition, and recently adopted company wide and translated into Japanese.• Developed and presented communication strategies for North American sales, customer service, education, and technical support teams in response to a competitive product launch in order to maintain growth of implant market share. • Performed inventory analysis of third party products to improve ordering process efficiency and identify possible reductions of inventory held.• Designed new business proposal template to increase conversion rates and ensure consistent messaging to new customers.

• Conducted primary qualitative and quantitative marketing research and analysis to gain deep insights into target segments’ chocolate purchasing behaviors.• Created model to determine expected ROI and payback period of five product concepts based on data from consumer surveys and focus groups.• Developed new product concept designed to improve sales to an under-indexing segment of the market.

• Completed detailed internal and competitive analysis of the company’s operational and strategic capabilities within consumer electronics categories globally. • Conducted a benchmarking analysis to evaluate and offer recommendations regarding Staples’ overall operating margin goal.

• Developed profitable sales relationships with new and existing wholesale clients by offering improved service and delivery.• Negotiated prices of premium and non-premium fresh produce with clients to maximize profits given open market conditions.