Passionate about developing a winning team and culture, aim to motivate and inspire;- Create a target exceeding environment which is customer centric and has a team goal! Devout follower of continuous improvement and the pursuit of excellence and efficiency.Retaining staff through helping them dream goals, then equipping and empowering people to achieve those goals.Repeat business is the best business and that is best achieved through outstanding customer serviceConstantly analyse and evaluate all factors of business performance and the ROI of all levers affecting the business in the marketplace.Focusing the marketing team on delivery of market leading deals, through all available channels from traditional website sales through to social and B2B channels.Ensuring all level's of support staff have the tools to deliverWorking as a key stakeholder with Dev & design teams, from creative & ideation to final sign off; All projects ranging from CRM, operational systems, UX improvements, to efficiency gains through process enhancements. There is always a better way and continuous improvement is in my DNA.Driving customer experience & ensuring from start to finish we deliver exceptional quality, to be reflected in our net promoter customer score feedback, advocacy & renewal.Leading and driving innovation on the R&D, then implementation of new processes and technology. Ultimate responsibility for ensuring the business continues to take an increasing and significant share of the growing & continually evolving contract hire market place, horizon scanning for opportunity. Looking for new areas of growth be that new product or incremental income steams.Supporting the CEO on the business strategic goals, short medium &long term. With the increasing focus by the Financial Conduct Authority on the leasing industry, part-responsibility for ensuring Leasing Options Ltd continues to operate to the highest standard of regulatory compliance.Strive, not only be the best but, to be innovative market leading & to maintain that position continuously reviewing processes & systems to make sure customers receive the best possible service. Instrumental to the excellent growth LeasingOptions.co.uk has enjoyed, through an involvement in recruitment, marketing, IT/tech systems enhancement, partner relationships, mentoring &training. Looking to build on this work, with responsibility for bringing to fruition many new exciting opportunities available to the company.I take full leadership and management responsibility for my team and the bottom line.