Mike Timothy Email & Phone Number

Urbana, Il, Us

Urbana-Champaign, Illinois Area

I originally started off on the application support team. I was hired in as the highest tiered support for soon to be released software (FS One), helping customers via phone, email, and remote support. I grew the position significantly to also include: training of all tier 1 technicians, creating web content, and assist developers with new feature requests as well as bug identification, analysis, and tracking. I headed the testing team during both alpha and beta stages. Due to my efforts, I was the recipient of the “It Matters” award, Horizon Hobbies highest award for service. I was also an integral part of the subsequent on-boarding and release of the Phoenix RC Project with the same responsibilities. Along with my FS One\Phoenix duties, I was part of the app support team. In this role, I was responsible for supporting and testing of various types of software including: dealer ordering and POS.As I had a lot of experience with diagnosing and troubleshooting software\hardware issues, I was asked by desktop support if I could, in addition to my normal duties, assist them due to a large backlog. After working on desktop for a few months, I was asked if I could stay on desktop support full time.While on the desktop team, I was responsible for all the standard desktop duties of diagnosis and resolution of issues related to hardware and software including: computers, multi-function printers\copiers, PBX and SIP phone management, RF ring scanners and scan guns. The desktop team was also responsible for diagnosing network issues up to the point of the switch, but this also largely included switch issues most often centered around port configuration. In addition to the normal desktop support duties, I was also given project work such as creating images for mass deployment, pre-purchase hardware assessment, input into selection and subsequent training of new technicians, documentation in the form of various “how to” guides and best practices at a user and admin level.

Urbana-Champaign, Illinois Area

Freelance work in the areas of upgrading and installation. Also worked with clients to educate them about new computer systems, hardware and software.

Urbana-Champaign, Illinois Area

Responsibilities include all aspects of computers and various technological and electronic equipment at Christie Clinic, specializing in troubleshooting. Also included extensive upgrading, teaching, imaging and installation.

Urbana-Champaign, Illinois Area

Duties included computer, printer, and network technology support, ranging from software updates to complete system overhauls including troubleshooting and documentation of all computer and peripheral devices. Worked with various departments including Math, Social Sciences, and Engineering Sciences and Technologies.

Urbana-Champaign, Illinois Area

Best Buy computer department. Duties include assisting people select computers and troubleshooting problems. Was the main person in the department that dealt with networking. Worked in the computer tech bench, installing software and doing initial setups. Was part of the team that helped create the current Best Buy Employee Knowledge Site.

Urbana-Champaign, Illinois Area

Assisted customers in the selection of computers and office machines. Trained the electronics team until we got up and running; was also the “go-to” person in the department.

Urbana-Champaign, Illinois Area

Started as a sales trainee, hired on a temporary basis for the Christmas rush. Due to my performance, was offered a full-time position, then promoted to Assistant Electronics Manager. Responsibilities were customer service, keeping up on the latest computer trends and making sure that everyone else in the department did the same. Member of the Loss Prevention Council that advised the home office on ways to deter and/or eliminate company losses. Was awarded a Certificate of Loss Prevention. Made the list of Top 25 associates in the company for electronics.