-Developed simple and effective provider communications, including web content, contractual notices, news articles, and letters.-Created and managed communication plans to support complex business initiatives including claim processing changes, NCQA-required notices, and provider engagement initiatives. -Maintained and coordinated multifaceted review process for provider news and other content-Provided enterprise-wide creative media support through video production.-Developed and executed production calendar and editorial schedule for provider newsletters to align with corporate initiatives.-Transitioned provider news and production processes from paper newsletters to the online Provider Central news page, resulting in the adoption of a flexible, personalized news page.-Engaged associates through the development and communication of a divisional rewards and recognition program, a suite of awards developed after conducting focus groups to solicit feedback from associates across the division.-Collaborated cross functionally to develop a provider social media strategy including a plan for following, engaging and interacting with providers in and beyond our network via social channels.