Mike Trotter Email and Phone Number

The Director of Project Management Services leads the growth and execution of post-award project management offerings at Carpenter/Robbins. This role focuses on business development, quality control, and oversight of internal teams and subcontractors to ensure high-quality deliverables for government contracts, notably for GSA and the Department of Veterans Affairs (VA).Key responsibilities include:Business Development: Develop strategic plans to expand project management services, establish measurable KPIs, and ensure alignment with industry standards. Collaborate with management to enhance offerings and explore new revenue streams.Quality Control: Oversee Post Award Managers to ensure project deliverables meet government requirements, providing feedback and training to ensure a consistent, high-quality output.Subcontractor Management: Supervise subcontractors providing post-award services, ensure adherence to contractual agreements, and maintain consistency with in-house processes.Policy and Training: Implement and update government policies and best practices. Develop and lead training programs for staff, focusing on real estate project management fundamentals.Playbook Development: Maintain and improve project management playbooks, including cost estimation tools for construction, rent, and tenant improvements.Stakeholder Engagement: Attend regional GSA and client meetings, cultivate relationships with stakeholders, and ensure strategic collaboration across teams.This role also involves drafting proposals for government contracts (IDIQ, BPAs, RFPs), supporting a limited number of post-award projects, and providing leadership in the VA program to align processes with GSA standards. The Director will play a pivotal role in positioning Carpenter/Robbins as a leader in government project management services.

Provided leadership and oversight on the delivery of high-risk lease projects, nationwide, accounting for over $5.46 billion in annual rent across 7,446 leases. Developed, set, and communicated national policy, measures, and strategy for multiple leasing programs. Oversaw the development, forecasting, and execution of multiple national programs. Continuous oversight of the largest real property initiative to save taxpayer dollars through real estate with an accumulative achievement of $4.8 billion through 2022. Directing and leading an executive team for continuous process improvement in effective and efficient development within Project/Program Management with a 5 year lease replacement average of 75% of the portfolio. Coordinated and oversaw continual programmatic restructuring, reorienting and recasting in response to legislation, agency authority and budgets; cyclical review of all programs, evaluating which should be continued, new programs to be initiated.

Create and Direct Project Management Controls and Assurance on all Lease Projects. Analyze, evaluate, and approve Prospectus RWA submissions for all Prospectus RWAs within leasing. Direct, manage and control lease project delivery methods and process throughout the National Office of Leasing.Provide leadership, oversight, quality control and support to the regions during lease project planning and execution. This includes all lease actions and project types. Provide coordination and support to all business lines outside of leasing that will and does affect the lease project delivery. Work directly with the Leasing Regional Coordinators and Leasing Directors for organizing programs and activities for the leasing organization. Develop programs to support the organizational strategic direction, as well as creating and managing long term goals. Board member for the National Resource Board for all Prospectus Projects.Board member for Office of Project Delivery Project Management Office.Mentoring a rising leaders within the Office of Client SolutionsTeam Leader and direct report for a Junior Program Manager for the FBI Field Office and VA CBOC program

Provide oversight, quality control and support to the regions during lease project planning and execution. This includes the tracking and reporting of all prospectus lease projects planning and delivery in a nationally consistent manner, and oversight of prospectus and lease construction projects, vacant space mitigation and project recovery.Work directly with the regional offices to support the planning and analysis activities required for submission, and ultimate approval, of prospectus level leases to the Office of Portfolio Management. This includes support, guidance and review in the development of financial analyses such as economic alternative analysis, income/expense impact analysis, and market and rental rate analysis as well as non-financial project areas such as housing plans, utilization rates, delineated area justifications, and overall conformance with sound business practices and required policies.

Operates as a project management expert in managing a highly complex and demanding portfolio. Most projects are of significant, visible and often times, highly sensitive or charged customer projects in collaboration with and in support to customers. The projects managed are for different customers, different locations, distinct and/or unique facilities such as concurrent major construction, alterations or new leasing requirements all needing to be developed, presented, delivered and executed with time, budgetary, security or other constraints. The position creates project management solutions that meet customer business needs.As a Service Center Project Manager it may require to manage assigned portfolio of projects/relationships which are of unique and complex. The position has the responsibility that demonstrates leadership and marked attainments in the specific technical area. Projects regularly require the identification and resolution of precedent-setting and highly controversial operational problems. Constant authoritative decision making is needed regarding technical matters whether realty or personal property is involved. It also includes prioritization of resources, evaluates findings, advises on questions, directs further inquiry and coordinates all assignments toward affecting development and execution of assigned portfolio matters.Serves as the regional and headquarters authority on project management, realty, transactional matters of expertise, participating as a strategic consultant and advisor to high level management officials in formulating solutions and business innovations to address previously unforeseen or unprecedented project, real property or broader portfolio transactional matters.

Day-to-day face to Federal Tenants responsible for renovation and maintenance projects in owned buildings. Work with customers to develop a scope of work and estimate. Directly negotiate and mange construction contracts with contractors.

Lead and managed multiple high level engineering and architectural BA54 and BA80 projects throughout PhilAtlantic Service Center. The position established scopes of work, independent government estimates and lead negotiations as a Contract Officer Representative.