🎗️ מייק צרפין Mike Tsarfin 🎗️ Email & Phone Number

Tel Aviv District, Israel

Leading and supporting major organizational changes bringing better banking experience and services to our customers and operational excellence to our working environment.

Tel Aviv, Israel

Israel

Responsible for improving and managing service processes in Bank Hapoalim retail division.אחראי על תהליכי שירות ומדידת איכות השירות בחטיבה הקמעונאית של בנק הפועלים, במסגרת פעילות מערכת השירות הקמעונאי והמוקדים

Menachem Begin 52, Tel Aviv

Project and process implementation in financial call center followed by analysis of customer behavior, sales and service. Leading a small and very effective team. In charge of bringing the knowledge and understanding of success and failure to call center management.

Tel Aviv, Israel

1. Managing a team responsible for implementing LEAN management methods2. Integration of new products and processes3. PDCA (Plan-Do-Check-Act) throughout the working and managing processes4. Contact Centers Strategic planning

Hapoalim Bank Headquaters

Managing processes and projects in one of the largest Israeli banks Contact Center.Dynamic, energetic work with a lot of interesting developments and wide range of opportunities to develop.

Planning, forecasting and scheduling workforce for the bank's call center. Synchronizing the work of two sites with almost 900 bankers.Achieving the goals of productivity, service levels and managing inbound and outbound tasks.

Master Of Business Administration - Mba, מערכות מידע ויזמות

Btech, Industry Management

Had a lot of knew knowledge going through me. Some stayed some lost.

Btech, Textile Engineering

B.Tech, Industry Management

Studying and enjoing my teen years. Not always in that order...