Michael Tu Email & Phone Number

Sydney, Australia

Sydney, Australia

- Managing day to day operations- Managing and support for ICT- Managing day to day facilities- Project management with agile

Sydney, Australia

• Implement technical solutions across the Society's systemso Lead and implemented Society's POS system alongside vendor Connect-Intelligent Retail (AU-UK) over the course of 2.5 years. o Devise new solution design for vendor software Connect-Intelligent Retail to fit into society’s infrastructure environment. o Co-ordination and working alongside vendor Enablis to carry out multi-WAN site roll out across NSW.o New network switch infrastructure upgrade from the central office to regional offices in NSW. o Researching and finding alternative technical solutions to propose most efficient and cost-effective. • IT Project Framework PRINCE2 (Governance) o Working with PRINCE2 methodology, developing, create and implementing documentation templates for project framework. o Carry out weekly status update reports – presented to the project team with achievements, key milestones and road blocks. • ICT Architecture group o Participating and engaging with a committee of senior engineers to co-ordinate times/scope of upcoming and ongoing projects.o Reviewed submitted change requests (CR), providing feedback to the peers.• Implementation of DEV and UAT systems o Created and segregated Production environment from DEV and UAT with VLAN segmentation. o Split all three networks with different IP address schemes so each environment can be tested accordingly • Provide feedback and estimate (cost, resourcing) and data to the respective business stakeholderso Liaising with multiple vendors and contractors for new sites central councils that have been built. o Providing stakeholders periodic status report updates on the new and ongoing projects. • Providing input and feedback to Senior Management about new technology and tactical planning. o Obtained and reviewed Cisco Meraki WiFi devices and put together costs to have the WIFI devices rolled out across the society.

Sydney, Australia

Hyper V 2008/2012SQL 2008 Administration - Installing and Configuration of cluster services - Data migration of SQL databases - Restore of instances and migration to different SQL Clusters - Building SQL maintenance plans: Backing up, re-indexing and querying of DB'sFortinet Firewall - VPN Configuration rolloutSCCM - SCOM Implementation HP SANEMC StorageCISCO Configuration of layers 2 and 3 switches with VLAN's.WAN Project- Coordinating scheduling changes with business stakeholdersSQL-Migrating and Implementing SQL 2005 and 2008 -Implementing changes with Great Plains

• Microsoft SQL 2005/2008 server support o Restore database .mdf. .ldf back up files onto servers for testing o Install and configure SQL server • Commvault V 8.0o Carrying out data restores via tape back.o Ensure data integrity of backups • Websense – Web security gatewayo Handle request for block sites for individual users o Adding safe sites onto list allowing only specific IP address classes to access sites. • Juniper firewall o Maintain and configure juniper firewall allowing traffic o Configured firewall to talk to servers and appliances. • Netapp o Storage Administration, provisioning volumes, configuring snapshots and snap manager for SQL and exchange. • VMware o Administration and upgrades o Deploying workstations and servers • NCCP Documentation o FSA Information Security Policyo Backup procedure documento Tape Restore o Disaster recovery documento Create/Update Microsoft Visio network diagrams • Project Worko Cisco Ironport C150 – Install and Configure  Updating rules and policies to allow mail flow and block sites Configure Ironport for redundancy (High availability)o Microsoft SCOM 2012 rollout  Adding devices and testing monitoring tools and graphs  Configuring and adding filers – Netapp devices  Configure pane dashboard layout for monitored network devices.o Microsoft Exchange server 2010  Installing and configuring exchange in test environment Create and allocate database management for mailboxes  Assigning users mailboxes and appropriate mailbox databases • Daily onsite support and resolutiono 2nd Escalation requests via Track IT.o Windows XP and Windows 7 supporto Outlook 2003 – 2010 troubleshooting o Printer management (Lexmark)o WYSE terminal support o Citrix Supporto Solarwinds Netmon

Sydney

Provide technical expertise for new and existing infrastructures. Ways to improve efficiency and introduce new technology.• Onsite support and resolutiono 2nd and 3rd level technical support o Site audit and infrastructure evaluation • Setup server and migrate existing data across to new servers• Troubleshoot AD & Exchange servers • Implement new infrastructures• Support Watchguard and Sonic Firewall.o Configuration of watchguard firewall system allowing and denying specific traffic.• Helpdesk support for users via Logmeino Remote support for users, logging and troubleshooting 1st and 2nd level support. • Microsoft office 365/Intuneo Deploy office package suites across multiple sites. • Provide cloud solutions via hosted VMware

• Server Support o 2nd and 3rd level support of HP blade servers o Deploying VMware virtual environments on HP Blade Server• HP Data protector Backup and Storage Maintenance o Configuration and scheduling of all backup data on and offsite across two sites.o Sun-Micro system SL500 media library maintenanceo Testing integrity of all backup data • Support of Microsoft Windows server 2003 – 2008 o Maintenance of Active Directoryo Creating mailboxes for Microsoft Exchange 2007• Implementation of NTP Servero Working with National Measurement Institute(NMI) to authenticate servers o Provision and test NTP servers to synchronize with NMI servers. • Cisco Routers and switches o Creating appropriate VLAN and segments for the switches o Configuring routers to work DR sites • Creating and setting up network between two sites decommission frame relay network.• Creating and setting up cisco secured wireless networko Implement Cisco wireless controller and access pointso Configure Cisco controller with authentication for guests and internal users

• Support of different data networks • Use of Ignition Logme In remote desktop control• Tapeware backup• Trend Micro IMSS• Support of Cisco VOIP phones• Adding domain users • Configuring and adding exchange mailboxes• Configuring outlook• General end user support and troubleshooting• VNC remote administration• Creating VPN connections• Windows Server 2000 • Windows Server 2003• Microsoft exchange troubleshooting

Infrastructure Administration• Network Infrastructure Support• UNIX & Windows 2003 Server support• Manage and monitor backups• Configure and Add exchange mailboxes• Manage Netgear switches and routers

End User Support• Support internal staff with file storage and maintenance • Quote and Print Solutions Support (Printing Industry Software)• Microsoft Exchange Support • Mail and Spam Filtering with Brightmail• Support with Microsoft Office 2003• Support staff with MAC OS• Assisted staff with network and printing solutions.• Citrix support• Support of 20 Wyse terminal stations• Support of Tharsterns MIS • VPN user support for sales staff • FTP server support Backup• Daily file backup and maintenance with the use of Backup Exec V.11Security• Monitor network traffic with WatchGuard Firebox• Look after systems with Symantec Corporate Antivirus V.10• Control and filter Spam using Brightmail by Symantec.• Monitor Inbound and Outbound traffic with Exinda.Implementation of Windows 2003 Server• Implemented two Window 2003 Servers running on HP Proliant DL380 server• Installation of UPS units. • Re-patching of all network Cabinets with CAT 6 cabling.• Assisted with the installations of IIS for Microsoft Windows 2003Implementation of Windows 2003 Server and Citrix• Implemented Windows 2003 Server running on HP Proliant DL360• Setup of Citrix Server• Roll out of WYSE terminals to run Citrix.Implementation of Windows 2003 with SQL Server 2005• Implemented MSSQL Server 2005 • Configured Database as backend to run MIS system• Rolled out Tharsterns MIS to workstation.Implementation of Ubuntu Server 7 with VMware Server• Implementation of Ubuntu server 7• Setup VMware server • Configuring and setup of virtual machines

Bachelor Science In It, It

Major in Networking

Certified Shortel - 3200

Implementation and Administration of Shoretel VOIP system.

Diploma, Network Engineering