Michael Uy Email & Phone Number

Gilroy, Ca, Us

San Francisco Bay Area

Self-funded brand incubator that launched several D2C eCommerce brands. Grew run rate to $6.4mm through streamlined operations, empathetic branding, and growth marketing tactics. Led successful sale of our top-performing brand in July of 2021.• Customer Experience Management: Spearhead customer experience strategy and maintain a 99.5% Amazon Customer Satisfaction Rating by maximizing customer satisfaction, loyalty, and advocacy.• Built and Led Customer Success Team: Built all standard operating procedures for all customer interactions and lead our entire team of customer success ambassadors working remotely across various timezones.

San Francisco Bay Area

Bootstrapped online clothing brand with $10k and within 2.5 years grew annual revenue to $1.63mm with net margin of 29%. Led successful sale in 2018 for $1.1mm+.• Managed Customer Success Team: Led our customer success team to maintain a 99.8% Amazon customer satisfaction rating and successfully transitioned day-to-day operations to new brand owners using detailed and streamlined processes.• Led Marketing Operations Team: Led our marketing operations team of 3 and focused my efforts on executing growth marketing strategies, managing customer experience, and optimizing fulfillment.• Drove Product Development Lifecycle: Drove product development lifecycle - market research, sourcing, branding, design, launch, and scale. Successfully launched 16 products while reducing product launch timeline 50% (from 6 months to 3 months) and increasing average gross profit margin 45% (from 24% to 35%).

San Jose, California

• Led Sales Enablement: Led internal and partner sales enablement programs with a specific focus on Network, Data Center, and Service Provider Security helping Cisco Security Sales achieve 30% YoY revenue growth in FY2017.• Drove Marketing Communications: Collaborated cross-functionally with Product Marketing, Product Management, and Technical Marketing Engineering teams to execute lifecycle marketing communications strategies resulting in dozens of successful product launches, and increased migration for our existing installed base.• Planned & Executed Global Events : Led global roadshow events team consisting of 60 people from 17countries to connect regional sales teams with SMEs for sales and technical training. Maintained attendee satisfaction rate of 97%.• Managed Sales Content: Worked with relevant stakeholders to design and create sales knowledge base, consolidating more than a dozen repositories into a single one-stop-shop for the 1K+ Cisco Security Sales team members.

San Jose, California

• Led Marketing Initiatives: Developed sales marketing initiatives for Security Business Unit.• Executed Marketing Events: Planned and executed over 80 omni-channel events per year - video conferences, webcasts, executive seminars, and forums - for audiences as large as 100+.

San Jose, California

Building Management: Performed daily building walkthrough inspections to ensure facilities are up to company standards and in top shape for our employees. Liaised with landlord building engineers, and third-party vendors to resolve major issues outside of my work scope. Involved with emergency preparedness and preventative maintenance of back-up generators to ensure employee safety and data center continuity.•Managed Employee Services Ticketing System: Utilized a facility help desk system to communicate with employees to manage and resolve their requests in a timely manner.•Project Coordination: Participated in building projects, entire floor renovations, emergency preparedness, and employee moves in a project coordinator role.