• Working on IT and Non IT Requirements .• Identifying hiring needs: Working with hiring managers to identify open positions, determine the necessary qualifications and skills required for each role.• Sourcing candidates: Using a variety of methods such as job boards, social media, referrals, and direct outreach to find and attract potential candidates.• Screening and assessing candidates: Reviewing resumes and applications, conducting initial interviews, and assessing candidates for skills, experience, and fit with the company culture.• Managing the interview process: Coordinating interviews with hiring managers, scheduling candidate interviews, and conducting follow-up communication with candidates.• Negotiating job offers: Working with candidates and hiring managers to negotiate job offers, including salary, benefits, and other compensation packages.• Maintaining candidate and employee relationships: Keeping in touch with candidates throughout the hiring process and providing a positive candidate experience. Building and maintaining relationships with employees to ensure job satisfaction and retention.• Staying up-to-date with industry trends and best practices: Continuously learning about the latest recruitment tools, technologies, and best practices to improve recruitment strategies and stay ahead of the competition.• Ensuring compliance: Ensuring that all recruitment processes are compliant with relevant laws and regulations, including equal opportunity and diversity and inclusion policies.

• Handle 150+ calls daily with duties, carried out regular training with staff to help advance skills within customer care. effective complaint handling and service improvement tactics• Attended meetings with management to obtain information on daily priorities • Ensured company's reputation stayed excellent by staying polite, friendly and professional throughout interactions.• Trained 3 batches in our process, received an average 85% customer satisfaction rating to date. 15% higher than the company average