Mike Vogl Email and Phone Number

Support 20 direct reports across 3 scrum teams (2 retail point of sale migration and one mobile), a Kanban production support team, Architecture, Scrum Masters, and UX. Responsible for all software development, QA, application support, architecture, and agile scrum masters. • Changed the culture from a hierarchical team with a tech lead who made assignments and controlled team interactions to a collaborative model with each team member responsible for team deliverables, commitments, and communications.• Instituted Individual Development Plans for all 20 reports focusing on technology, leadership style, and communication.• Created a process to manage web change requests; track requests, control source versions, manage approvals, and ensure ADA compliance.• Implement SAGA pattern to solve resilience issues in microservices architecture.• Changed vendor partner integrations to leverage their ongoing system development.

Directed over 50 employees and contractors across five different teams to build, integrate, and support the CoreSource applications, improving processes through automation of the build process that resulted in correct deployments, roll back capabilities, and better internal production controls.• Improved software quality metrics by reducing the number of reported issues from 10 per month in early 2016 to 1 over the last 4 months while addressing the backlog of over 100 known issues.• Drove successful SOC 2 unqualified attestations starting in 2016.• Introduced RPA (Robotic Process Automation) technology that improved capacity, quality, and reduced costs of repetitive processes.• Identified and automated existing manual IT Processes to create a more scalable environment that supported the business growth strategy.

Directed 17 people on two engineering scrum teams and an application operations team in the Traffic organization within Connected Driving including the Advanced Analytics team that supported four customer products using Hadoop, Java, and Cassandra in AWS based on billions of rows of probe data collected daily from vehicles. • Managed the application support Kanban group that built five applications on varying schedules and oversaw the creation and deployment of TMC Location Tables from request through TISA certification and release to customers. Redesigned the Location Table creation process that eliminated 90% of certification rejections and reships.• Created a new product called Traffic Analytics which provided traffic data for user specified geographies and time periods while providing options for aggregation and selected statistics resulting in recovering investment in the first year and increasing annual profits by $4M.• Accelerated the refresh cycle of maps for 80 countries from over a year to 2 weeks through process reengineering, parallelization of tasks, and automated testing that increased the quality of vehicle routing and accurately reflected traffic congestion.

Directed a team of 60 including internal staff, consultants and offshore resources that built, maintained and improved systems for Caremark.Com, an externally facing consumer website with 8M registered users that processed 2M hits per day. • Collaborated with business to define the strategic direction for Caremark.Com leading to a 3-year, $40M program that improved externally facing applications including the build out of new functionality and the groundwork for a 5-10 year expansion plan with a projected ROI of $80M over 4 years.• Major work streams included rewriting member website, Outbound Messaging Platform, Web Services, ePresentment, Analytics and Measurements and Mobile.• Designed an outbound messaging platform including email, voice, and text that sent over 5M alerts a month as well as managing marketing campaigns.• Accountable for the full development lifecycle including Capacity Planning, Project Planning, Development, QA, and Production Support. Including off shore resources with a budget of approximately $10M annually.• Mature business | IT relationship by instituting backlog tracking, backlog reviews, release planning, and budget planning for new development vs. support activities.

Lead a project to define and implement new processes to support Application Portfolio Management. Analyzed 210 application across 3 portfolios; Billing, Claims, and Underwriting. Defined processes for project prioritization. Defined process for obtaining costs at an application level.• Lead a cross-organizational group to identify cost savings in Software Maintenance for packaged software. Identified over $4M first year savings in a spend of $28M.• Enterprise Architect on several Financial Application projects.

Devised application integration architecture and managed cross-organizational team to implement the integration framework using a prototyping methodology. Defined Java Language Coding Standards.• Collaborated with eBusiness, Data warehouse, Licensing and Commissions, and Network Operations to deliver Agent Authentication component that improved data security.• Defined new security policy to adhere to Patriot Act and expected changes in California Law.Maintained and enhanced an existing call center framework that provided integrated contact history, CTI, and desktop integration using inhouse support that reduced vendor costs by over $150,000 annually while providing the ability to make faster modifications.• Consolidated multiple implementations to standardize on one infrastructure and set of technologies.• Member of the Life Steering Committee at ACORD selected to prioritize specification work by identifying and commissioning the working groups. TXLife specification was used by Zurich Life for both internal integration and external communication with value chain partners.

Product Line Manager for Content Distribution ComponentsDefine and present business case, gather and refine requirements, responsible for vendor selection and delivery of Content Distribution, Capacity Management, Global Load Balancing, and Streaming Media components. Manage 17 people in 6 projects to deliver the components.IP Architect - Security, Hosting, Middle-ware focusCo-Author of AT&T IP Architecture for Middle-ware and application development.Multi-Corporation (AT&T, British Telecom, Concert) alignment of Hosting market and Application Service Provider (ASP) market.Participate in vendor selection for Public Key Infrastructure (PKI).Consulting - Project ManagerManage and participate on teams to propose and deliver customer projects in Call Center technology and E-Commerce systems using C++, Java, Netscape Application Server, and Netscape Directory.Manager Technical ArchitectureCo-Author of Distributed Component Architecture for developing distributed applications. Concurrently managed 3 teams responsible for the definition, design, and development of common software infrastructure services such as security, naming services, and a Publish and Subscribe mechanism spanning COM and CORBA.Architect for a cross-company and cross-organizational team developing a platform to enhance manageability, security, and interactions between the network and distributed applications.

Evaluated Object Oriented development environments by estimating costs for learning curve, procurement, and operations. Lead a team of 6 in prototyping efforts using FORTE, DSOM, and C++.Developed OO design guidelines and C++ coding standards.Designed and managed implementation of a call center management project in C++.

Worked in a group of 4 to Propose Digital's strategy for Object Oriented CASE products. Evaluated third party OO tools. Design and develop OO CASE tools.Developed an Object Oriented Development Environment in Traditional Languages. A 2 year effort to provide object semantics for traditional languages such as BASIC, C, and Macro-32. Included developing multi-threading architecture for VMS processes. Also developed a prototype environment that allowed CLOS, C++, and CORBA objects to exist in a single process.Multiple customer projects in material movement control and tracking, process monitoring, and communications. Responsibilities progressed through application development, system design, project lead, and project manager. Largest project managed was 5 months with 7 people.