Mike Curtis Email & Phone Number

West Henrietta, Ny, Us

Design, implement and support networking and infrastructure solutions for client's on-premises and cloud environments. Work cross-functionally to deploy and manage infrastructure, ensure system security, provide technical guidance and recommend improvements.

San Jose, California, Us

Cloudcheckr was acquired by NetApp where I assumed the same responsibilities with the addition of merging resources and access management. Managed a range of initiatives to successfully achieve organizational goals, including IT integration post-M&A. Led vendor and contract management while working in a dynamic environment with global cross-functional teams to design and deliver program solutions aligned with the organization’s strategic vision. Planning, managing, monitoring, and controlling IT operations, optimization, and modernization capabilities. • Established productive relationships with third-party resources and held vendors accountable to contracts and Service Level Agreements. Identified and executed on opportunities for continuous improvement.• Responsible for multifaceted technology programs and projects, ensuring delivery according to deadlines, budget, and quality standards. • Risk Management: Proactively identified program risks and issues, and applied corrective actions while assisting in the resolution of escalated project risks and issues.• Budgets/Finance: Management of program costs within budget parameters • Change Management: Partner with colleagues (contractors, accounting, human resources, executives) to ensure awareness of all changes and pertinent issues related to contracts and IT operational resources. Ensured changes are evaluated for impact on both the business and the projects/resources. • Identified opportunities for continual improvement.

Rochester, Ny, Us

Primary IT contact for 200+ employees, managing both cloud-centric IT (DevOps, SecOps, FinOps) and traditional on-prem IT solutions/services. • Managed the IT team and delivered on several IT modernization initiatives, including providing level 1 responses for IT issues. Used tools like Jira Service Manager, Jira, Confluence, and PagerDuty to achieve collaboration and programmatic escalations. Managed third-party contracts and vendors.• Build the inventory management for both cloud and on-prem asserts, developed, and rolled out IT ticketing process, workflows, and documentation using Atlassian. • Architected and delivered cloud-native SSO/Security services using Active Directory in the AWS environment, while ensuring compliance as per collaboration with the SecOps team.• Implemented and documented SOC2 (Type 2) and FedRAMP requirements while facilitating various third-party audits. This included designing/developing Active Directory governed Corporate and High-Security (FedRAMP) environments in AWS using local instance and cloud-native solutions. • Planned and implemented Okta SSO and ZScaler VPN for centralized access management fulfilling SOC2 and FedRAMP requirements.• Administered all cloud accounts in various services like AWS, Azure, Office 365, GCP, Google workspace, and Snowflake.• Led DNS administration for private and public zones. Including SSL certificates and DNS name registrations.• Assisted Developers and DevOps engineers in architecting and implementing AWS best practices in our cloud infrastructure, while acting as DevOps Scrum Master as an additional responsibility. • Collaborated with HR, Security and hiring managers to define, document, and implement on and offboarding procedures for access to IT resources, including access audit and access removals.

Responsible for leading a team to support IT operations at Eagledream delivering next generation service and practices to our clients. This included: • Internal Help desk supporting Network, Hardware and SAAS Applications • Creating and updating documentation of job descriptions and expectations, SOPs, on/off-boarding, security/governance processes, backups, disaster recovery and security patching. • Standardized monitoring of AWS resources for issues, security compliance, best practices, SLAs and cost analysis. • Administering and participating in an on-call rotation with escalation policies and SOPs to respond to resource issues and disruptions. • Implementing and administering a request, workflow and documentation process utilizing the Atlassian suite • Primary contact for Managed Services clients holding regular meetings to deliver reports and discuss projects related to the AWS infrastructure. • Reviewed and generated billing for the O365 reseller business with 15 clients serving over 1700 users. • Working with architects, developers, project managers, vendors and clients to deliver projects on time and within budget. • Assisting the engineering team with building new environments using an infrastructure as code philosophy. Some of my key accomplishments included: • Helping a client to save 12k a month in AWS billing using a resizing analysis project. • Leading the AWS DevOps competency audit project. Becoming 1 of 100 companies in the world to have this distinction.

Reston, Va, Us

Reston, Va, Us

October 2016 – December 2017Operations lead, Siteworx (Shift7digital)Team lead for the 24/7 operations staff. Mentoring junior team members on technologies used by the company and best practices. This was in addition to SRE responsibilities. January 2014 – December 2017Site Reliability Engineer, Siteworx (Shift7digital)Working in the Managed Services department I was directly responsible for: • Planning, building, and maintaining our client's digital media environments in Amazons cloud. Using Amazon's technology stack. • Lead Microsoft engineer responsible for the AD forest that included several sub domains. • Participated in a 24/7 on call rotation team. • Responsible for generating SOPs and how-to documentation to standardize processes. • Provided basic support for several CMS applications. • Participating in client conference calls as a technical reference and subject matter expert. Providing guidance on current architecture and road maps for future needs and requirements. • Creating, resolving and scrum of assigned tickets in a quick and efficient manner.Key accomplishments included: • Migrating 3 data centers using VMware into the AWS cloud. Saving the company 9.5K a month • Starting a 24/7 operational support team across 3 time zones. Providing real time support for overseas clients. Leading to quicker resolution times.

Rochester, New York, Us

Supported SMB clients with hardware and software support on site and remotely. This included: • Server, client and network installation and maintenance. • Development, implementation and maintenance of backups, antivirus, patch management and updates. • Managed and maintained Microsoft domains • Provided support for Email clients including Outlook, IOS and Android devices. • Managed VOIP systems for call center clients • Set up local ticketing systems and monitoring of the servers and networks. • Worked with clients on the Security, Backups and Disaster Recovery of their data and equipment. • Implemented and supported mobile users with Cisco and Sonicwall VPNs. • Responsible for data center clients. • Supporting Spam filtering for hosted Exchange clients. Monitoring of networks and equipment, and responding to alerts.

Rochester, Ny, Us

Systems Engineer responsibilities included: • Supporting 3 Data Centers including hardware, networking, servers, backups and patching. • Supporting hosted managed Terminal servers, Web servers, Database servers, Clustered application servers, Mail servers and Virtual servers. • Supported Office staff of over 100 both on site and telecommuters including international clients. With PCs, Laptops, mobile devices and VOIP. Supported Small business clients with regular onsite service, including analysis, maintenance and planning of future needs.

Blue Bell, Pennsylvania, Us

 Worked high volume help desk handling an average of 450 calls a day. Worked as Representative for New York State Enterprise Help Desk supporting Windows 2000, XP; Microsoft Office 2000 and 2003. Supported networking issues including VPN, SSL, TCP/IP, FTP and HTTP. Created and maintained service tickets, working with Dell, Verizon, IBM and HP for warranty replacements and repairs.

 Administrated and maintained a mixed Microsoft domain, NT/2000/2003. Supported clients on Microsoft Windows 95, 98, NT, ME, 2000 and XP operating systems. Applications included MS Office Professional 2000/XP, Norton Systemworks, PGP 8, ACT! 2000, PC Anywhere, Microsoft Project Server and Microsoft Sharepoint Portal Server. Configured and managed Compaq/HP servers, workstations and laptops according to company standards and security measures. Configured and monitored network hardware, including Sonicwall Firewalls and 3COM Managed Switches. Supported Avaya IP Office PBX system. Planned, installed, configured and monitored network backup systems using Veritas Backup Exec and HP Storageworks DLT autoloader Configured and monitored Microsoft ISS on DMZ and Intranet. Configured and supported DHCP, DNS, VPN client and tunnels.

92866 Issy Les Moulineaux Cedex 9, Fr

 Experienced in Lotus Notes, PC Anywhere, Remoteware and Microsoft Office 2000. Provided culinary and management support for 3 district managers at 40 locations Budget preparation and analysis Supported management in use of proprietary accounting program. Assisted in opening, closing and remodeling of accounts. Participated in online ordering system for multiple purveyors. Developed and delivered seminars in food safety and sanitation.Tested and evaluated new products and vendors. Addressed client and customer requests and concerns. Utilized time management and coordination skills to arrange outdoor functions and events. Development of menus and management cost controls.

Continuing Ed, Computers, Network Administration

Culinary