Mike Waugh Email and Phone Number

As a Firearms Purchasing Specialist at our respectable retail establishment, I play a pivotal role in procuring the finest firearms and related products for our discerning clientele. With storefronts spanning across diverse communities in both California and Texas, I have been an integral part of our company's journey since its inception in the state of Texas in 2015. Having proudly contributed to the establishment of the Texas location, I bring a wealth of experience and dedication to the table. My responsibilities encompass conducting meticulous market research, negotiating with suppliers, and ensuring that our inventory remains diverse, top-quality, and competitively priced. With a deep understanding of industry trends and a keen eye for exceptional value, I am committed to upholding our reputation as a premier destination for firearm enthusiasts in both regions.

• Led a team of retail sales associates to achieve and exceed sales targets through effective leadership and motivation.• Conducted ongoing training and development sessions to enhance staff product knowledge and sales techniques.• Implemented inventory control procedures resulting in reduction in stock loss.• Provided exceptional customer service by resolving customer complaints and issues promptly and professionally.• Fostered a positive work environment by maintaining high morale among retail staff, resulting in increased productivity and customer satisfaction.• Ensured compliance with all ATF laws and regulations regarding the sale of restricted products.• Effectively handled tense or difficult customer situations with diplomacy and professionalism, resulting in positive outcomes and customer satisfaction.• Implemented and maintained efficient operational procedures to ensure smooth day-to-day running of the retail store.• Analyzed sales performance data and implemented strategies to maximize sales and profitability.• Assisted in the development and management of the retail budget, monitoring expenses and controlling costs effectively.

Dedicated retail sales associate with a passion for firearms, adept at tailoring personalized experiences for each customer. Proven track record of building a loyal clientele through trust and rapport, resulting in consistently exceeding $1.5M in annual retail sales. Known for bringing enthusiastic energy to every interaction, driving higher sales numbers and fostering a positive atmosphere within the store.