Mike Welstead Email & Phone Number

Working in DCC’s Central Process Team, delivering As-is and To-be process documentation into Smart DCC’s Finance, Technical Asset Management and Service Delivery teams, improving governance and cross-functional alignment in vital Critical National Infrastructure projects and functions.Liaising across the Finance and Service Delivery Senior Leadership.

Leading the Data Migration and Analysis workstream for a strategically important project, migrating Generation Drawings and Documents from legacy systems to a single Enterprise-wide Document Management System. Delivery of Business Process design and User Stories for the development of a Data Migration factory, utilising my process design, business and data.

Leading the requirements gathering, management and planning for Utilita’s enduring system design and build for their Smart Metering offering. Tracking of Business Requirements documentation from inception to sign-off through SharePoint as the main document repository. Lead on the revision of Business Requirements Document standards, moving to an Agile User.

Southampton, England, United Kingdom

Leading the Smart Product workstream in the delivery of customer and business benefits, scoping the overall programme of work, and delivery expectations. Utilising data and customer experience mapping to identify key issues to improve services to customers, and prioritise the Smart Delivery team’s backlog. Delivery of design and requirements documents.

Hove, Brighton And Hove, United Kingdom

Delivered the Data Quality Centre of Excellence’s data improvement processes and governance framework, utilising Agile Kanban to prioritise and track remedial actions of critical data items through to deliveryCarried out a variety of analysis of data quality issues, impacting core business processes, provided feedback to senior management teams through.

Lead Business Analyst on the delivery of debt reduction strategies, utilising Smart Metering and Digital technologies. Scoping of the design work required using an Agile methodology, delivery of high-level and detailed business requirements, assessment of As-is and To-be business processes, mapping of customer journeys and undertaking an assessment of.

Delivery of Business Process Re-engineering work-streams across Clinical and Support functions. Undertook detailed assessment of As-is working practices in order to develop the To-be processes, Target Operating Model (TOM) and new working practices to support the company wide/national business projects. Providing expert business analysis and operational.

This was a key delivery role for business change projects within the CIO and Smart Metering Programme teams. Leading the delivery of full E2E Life cycle projects to optimise and improve EDF Energy’s Smart Metering deployment process – Using LEAN and Business Analysis skills, this was a key role in the successful roll out of Smart Meters and the design of.

The role collaborated closely with internal stakeholders including commercial and regulatory colleagues, operational mangers, team leaders and agents to elicit business and change requirements, changes to processes to optimise, reduce risk and costs prior to the deployment of required changes. Was responsible for managing the E2E implementation, including.

My role was part of a central Continuous Improvement team within UK Power Networks focusing on process improvement through utilising LEAN tools and techniques, and leading on business change initiatives throughout Asset Management, Capital Programme, Network Connections and Customer Service business unitsReduction of process Lead-times and reduce re-work.

Lead Business Analysis workstreams in Barclays Global Payments Division enhancing the customer service offering and improve operational efficiency through process and technology enhancements. Delivered on shore / off shore application support capability through enhanced process and Business Pega Process Management technology. Delivered business, functional.

Developed the branch's process governance model from high level to low level procedures using process modelling tools and techniques.Provided an internal consultancy and training service across the business regarding process modelling, and the chosen modelling tool.Ensured work-stream deliverables where achieved on time and to the correct quality through.

Higher Certificate In Managament

Lerc Level 1C, Lean, Accreditation

Masters Diploma Change Management, Management

OUBUS MBA Stage 1) - 2007