• Built and led a successful professional services practice with 40 full-time resources across the U.S. and near-shore in El Salvador and the Philippines• Reported to the company President and managed an $8-10mm annual budget with P&L responsibility• Scaled the practice as the company shifted from privately held to private equity owned; the practice supported subsequent M&A and integration activity and had direct involvement with integrating 4 of 8 acquisitions in a 3-year period• Managed a mature PMO with a portfolio of over 200 customer-facing and internal projects that achieved an industry-leading NPS of 60• Emphasized fixed fee work and value-based pricing, resulting in higher margins and minimizing credit requests• Drove high employee engagement and minimized employee attrition across a geographically and culturally diverse team

• Worked alongside the Director of Support Services to oversee 60 field engineers split across 8 geographically organized teams• Directly managed Service Delivery Managers who were wholly responsible for customer relationships including minimizing customer attrition• Collaborated with peers across our technology practice areas to ensure high quality delivery of Help Desk, NOC, Project, and Cloud services• Designed and implemented a framework to measure employee engagement and predict which engineers need additional support from management

• Oversaw daily operations for growing IT consulting firm• Implemented remote monitoring and management toolsets• Drove the organization from break-fix to managed services model• Operated web hosting division• Managed internal and customer projects

• With a business partner, built a reliable and scalable web hosting platform using Debian Linux and Apache on collocated services• Designed and built bespoke mission-focused websites and web-based applications, primarily to churches and nonprofit organizations, using Linux, Apache, MySQL, and PHP• Negotiated additional server capacity and bandwidth as our customer base expanded• Sold the business to a community MSP, successfully recovering all startup costs and providing the acquiring company with a new service offering and an expanded customer base