With over 20 years of experience in help desk support, I am a campus support manager at Sullivan University, where I oversee the IT operations and services for the students, faculty, and staff. I have a bachelor's degree in business information systems and a passion for troubleshooting and resolving technical issues. I have also developed and led multiple projects to enhance the campus network, security, and software systems, working with various stakeholders and vendors. My core competencies include help desk support, team leadership, troubleshooting, project management, and customer service. I enjoy working in a dynamic and collaborative environment where I can leverage my skills and expertise to support the educational mission and vision of Sullivan University. I am always eager to learn new technologies and best practices and to share my knowledge and experience with my team and the campus community.