Mike Whelan Email & Phone Number

Southampton, Pa, Us

Lansdale, Pennsylvania

Greater Philadelphia Area

Create and design of electronic documentsSetup business requirementsHandle setup of variable data print jobs for internal customersDocument system configuration to implement business requirements Define system/business requirementsDefine complex business issues and determine "best fit" solutionsCoordinate multiple teams with varying skill levels and business knowledge to achieve project development and implementationSupport for over 5,000 internal customer imaging and print Work with client area for variable data print projectsHandle customer phone inquiriesOperate and maintain department equipmentEvaluate and test of new equipment and softwareCreate imaging solutions for internal customersInstall softwarePerform system diagnostics testingSupport workstation print systems and mail inserters Train and development of staffAdministrator for local systems: CA-Deliver, CA-View, Solimar Print Director Purchase department supplies and equipmentCreate inter-office Data Bases and Excel Spread SheetsMaintain PeopleSoft inventory for department

Duties include: Handling customer phone inquiries regarding and resolving distribution issues and status of reportsCreating of electronic documentsOperation and maintenance of print center equipmentInstallation of SoftwarePrioritizing print jobs Administration of system diagnostics Workstation support of print systemsCopy formattingPrinting of checks, marketing materials, benefit and billing statements; training and development of staffPurchasing of department supplies and equipment

Duties include: Handling customer phone inquiries regarding and resolving distribution issues and status of reportsOperation and maintenance of print center equipmentCopy formattingPrinting of checks, marketing materials, benefit and billing statementsHardware used: Xerox 4635 and 4635MX LPS, DP180 EPS, 4890 Highlight PrinterRoll System Laser Sheeter (used with the Xerox 4635 and DP180) Canon Image Runner 600, 8500, 105 and 7105Neopost IJ90; Bowe Bell and Howell BH 3000, Mailstar 450 and 750Pitney Bowes FPS 12 high speed mail inserter, DM1000 Mailing SystemSoftware used: BundlCA-Deliver CA-ViewTSOXerox JSLXerox FSLRRI FormWorksIPDW Microsoft OfficePeopleSoftPrintShop Mail 7Solimar Print Director (SPDNT)Fiery Command Workstation Pitney Bowes DFWorks Adobe Design Creative SuiteDreamweaverPhotoshopIllustratorInDesign InfoPathSharePointHP Customer Support System

Duties included: Operation and maintenance of all mainframe printers Trouble shooting production issuesResearch and plan development Hardware used: Xerox Printers41354635HP Laser PrintersIBM 4245 Impact printer Moore 4100 Pressure Sealer8149 Intelligent Feeder8170 Interface ConveyorGBR 401XP Sealer Software used: Microsoft Office Windows applicationsCeridian Allegro Response and Jobstat Programs VSE\ESA, Q-View