Communication-Relationship-Behavior Mastery System™✔︎ Maximize Productivity✔︎ Lower Turnover✔︎ Reduce Conflict and Turf Wars✔︎ Gain Staff Loyalty✔︎ Lower Absenteeism IMPROVE CORPORATE CULTURE IN ONLY ONE DAY: For 30 years Mike Whetstone has helped companies and individuals increase productivity and customer loyalty through enhanced communication and leadership training. His "Communication-Relationship-Behavior System" introduces tools that are simple to understand and gain immediate results.INCREASE TEAM COHESION: "80% of a managers time is spent dealing with conflict due to poor communication." US News & World Report. How much is this costing your organization? Mike has the expertise to help teams pull together rather than apart thereby maximizing productivity and lowering turnover.ATTRACT & RETAIN TOP TALENT: Turnover is the silent 'killer' of organizations. Hire the right person the first time and keep them engaged. Mike's training increases employee moral.Increase your bottom line. For a FREE 15 minute consultation contact Mike at 850-449-7100 , Mike@UnlimitedUnderstanding.com, www.UnlimitedUnderstanding.com

Communication-Relationship-Behavior Mastery System™✔︎ Message Clarity Training✔︎ Reduce Conflict and Turf Wars✔︎ Gain Client Loyalty✔︎ Lower Absenteeism IMPROVE CORPORATE CULTURE IN ONLY ONE DAY: For 30 years Mike Whetstone has helped companies and individuals increase productivity and customer loyalty through enhanced communication and leadership training. His "Communication-Relationship-Behavior System" introduces tools that are simple to understand and gain immediate results.INCREASE TEAM COHESION: "80% of a managers time is spent dealing with conflict due to poor communication." US News & World Report. How much is this costing your organization? Mike has the expertise to help teams pull together rather than apart thereby maximizing productivity and lowering turnover.ATTRACT & RETAIN TOP TALENT: Turnover is the silent 'killer' of organizations. Hire the right person the first time and keep them engaged. Mike's training increases employee moral.SECURE CLIENT LOYALTY & GAIN QUALITY REFERRALS: Satisfied customers will purchase from anyone. Loyal customers will purchase ONLY from you. Discover the skills that drive customer loyalty and entice them to provide quality referrals.Increase your bottom line. For a FREE 15 minute consultation contact Mike at 850-449-7100 , Mike@UnlimitedUnderstanding.com, www.UnlimitedUnderstanding.com

Analyzed data related to providers in and out of network. Produce daily, weekly, monthly and ad hoc reports. Recruited providers to fill gaps in network. Monitor government websites for changes to policy and payment rates. • Created process that reduced monthly report production from 1 week to 1 day• Created process using SQL to automate matching providers to their CMS taxonomy codes for RFP generation reducing time to generate match from over 3 weeks to under 2 days and eliminated errors created by manual process. • Trained co-workers on Microsoft Office Tools• Developed PowerPoint presentations for management

Data management, data conversion and data reporting• Managed project to create DCF data reporting website• Liaison between Psychcare and Big Bend Community Based Services and the State of Florida Substance Abuse and Mental Health Offices• Developed and delivered training to users on SAMHIS Data System and Psychcare software• Develop management reports for contract management and training

Communication-Relationship-Behavior Mastery System™Intensive one-on-one coaching to:✔︎ Maximize Productivity✔︎ Lower Turnover✔︎ Reduce Conflict and Turf Wars✔︎ Gain Client LoyaltyIf you aren't in control of your personality it is in control of you! Understand how you communicate and how others misunderstand what you are saying!Learn how to communicate with all of your customers in ways that build relationships and loyalty.

Managed Contract with Department of Children and Families. Provided training to internal and external staff. Wrote contracts and contract amendments and monitored contract performance. Generated monthly performance reports. Liaison between Lakeview and the State of Florida Substance Abuse and Mental Health Offices. Oversaw contracts in excess of $42,000,000• Created a management report using Microsoft Excel, Access and SQL that allowed for more precise and transparent management of resources in the network. • Created and provided training to providers on management tool • Increased in network providers by 160%

✔︎ Maximize Productivity✔︎ Lower Turnover✔︎ Reduce Conflict and Turf Wars✔︎ Lower Absenteeism IMPROVE CORPORATE CULTURE IN ONLY ONE DAY: For 30 years Mike Whetstone has helped companies and individuals increase productivity and customer loyalty through enhanced communication and leadership training. His "Communication-Relationship-Behavior System" introduces tools that are simple to understand and gain immediate results.INCREASE TEAM COHESION: "80% of a managers time is spent dealing with conflict due to poor communication." US News & World Report. How much is this costing your organization? Mike has the expertise to help teams pull together rather than apart thereby maximizing productivity and lowering turnover.ATTRACT & RETAIN TOP TALENT: Turnover is the silent 'killer' of organizations. Hire the right person the first time and keep them engaged. Mike's training increases employee moral.Increase your bottom line. For a FREE 15 minute consultation contact Mike at 850-449-7100 , Mike@UnlimitedUnderstanding.com, www.UnlimitedUnderstanding.com

Communication-Relationship-Behavior Mastery System™✔︎ Maximize Productivity✔︎ Reduce Conflict and Turf Wars✔︎ Lower Absenteeism IMPROVE CORPORATE CULTURE IN ONLY ONE DAY: For 30 years Mike Whetstone has helped companies and individuals increase productivity and customer loyalty through enhanced communication and leadership training. His "Communication-Relationship-Behavior System" introduces tools that are simple to understand and gain immediate results.INCREASE TEAM COHESION: "80% of a managers time is spent dealing with conflict due to poor communication." US News & World Report. How much is this costing your organization? Mike has the expertise to help teams pull together rather than apart thereby maximizing productivity and lowering turnover.ATTRACT & RETAIN TOP TALENT: Turnover is the silent 'killer' of organizations. Hire the right person the first time and keep them engaged. Mike's training increases employee moral.Increase your bottom line. For a FREE 15 minute consultation contact Mike at 850-449-7100 , Mike@UnlimitedUnderstanding.com, www.UnlimitedUnderstanding.com

✔︎ Maximize Productivity✔︎ Lower Turnover✔︎ Reduce Conflict and Turf Wars✔︎ Lower Absenteeism IMPROVE CORPORATE CULTURE IN ONLY ONE DAY: For 30 years Mike Whetstone has helped companies and individuals increase productivity and customer loyalty through enhanced communication and leadership training. His "Communication-Relationship-Behavior System" introduces tools that are simple to understand and gain immediate results.INCREASE TEAM COHESION: "80% of a managers time is spent dealing with conflict due to poor communication." US News & World Report. How much is this costing your organization? Mike has the expertise to help teams pull together rather than apart thereby maximizing productivity and lowering turnover.ATTRACT & RETAIN TOP TALENT: Turnover is the silent 'killer' of organizations. Hire the right person the first time and keep them engaged. Mike's training increases employee moral.Increase your bottom line. For a FREE 15 minute consultation contact Mike at 850-449-7100 , Mike@UnlimitedUnderstanding.com, www.UnlimitedUnderstanding.com

.Provided logistics, scheduling, course content, created PowerPoints and AudioVisual systems for monthly training for small businesses.• Increased paid attendance by 43% by improving quality of training and branding• Created new training courses based on feedback from attendees• Used knowledge of theatrical lighting and sound to give meeting rooms the feel of a new venue each month.

Communication-Relationship-Behavior Mastery System™✔︎ Maximize Productivity✔︎ Lower Turnover✔︎ Reduce Conflict and Turf Wars✔︎ Lower Absenteeism IMPROVE CORPORATE CULTURE IN ONLY ONE DAY: For 30 years Mike Whetstone has helped companies and individuals increase productivity and customer loyalty through enhanced communication and leadership training. His "Communication-Relationship-Behavior System" introduces tools that are simple to understand and gain immediate results.INCREASE TEAM COHESION: "80% of a managers time is spent dealing with conflict due to poor communication." US News & World Report. How much is this costing your organization? Mike has the expertise to help teams pull together rather than apart thereby maximizing productivity and lowering turnover.ATTRACT & RETAIN TOP TALENT: Turnover is the silent 'killer' of organizations. Hire the right person the first time and keep them engaged. Mike's training increases employee moral.Increase your bottom line. For a FREE 15 minute consultation contact Mike at 850-449-7100 , Mike@UnlimitedUnderstanding.com, www.UnlimitedUnderstanding.com

Migrated website from Flash to HTML/HTML5/CSS design. Created online Learning Management System (LMS) interactive training from paper training materials. Converted PowerPoint presentations to interactive online presentations. Maintained eCommerce website.Managed Intellectual Property on website. Assisted with Branding of materialsCreated videos for use on the websiteSpoke at conferences on eCommerce. Worked both remotely and onsite in Toronto.

Lead Substance Abuse and Mental Health initiatives in the Northwest Region. Worked with executive staff in crafting communication for staff and vendors and provided technical assistance for events. Coached Executive Leadership in making effective presentations and created presentations for Executive Leadership in PowerPoint. Lead Prevention Partnership Grant Selection Committee.• Created presentation for Department Secretary on Managing Entity for the Northwest Region • Lead project to develop SAMH Provider Performance website. Website Project earned the 2009 Prudential Davis Productivity Award for saving Florida Tax Payers over $2,000,000. • Produced, edited and narrated 2009 NWR Children’s Leadership Project short film.

✔︎ Reduce Conflict and Turf Wars✔︎ Lower Absenteeism INCREASE TEAM COHESION: "80% of a managers time is spent dealing with conflict due to poor communication." US News & World Report. How much is this costing your organization? Mike has the expertise to help teams pull together rather than apart thereby maximizing productivity and lowering turnover.ATTRACT & RETAIN TOP TALENT: Turnover is the silent 'killer' of organizations. Hire the right person the first time and keep them engaged. Mike's training increases employee moral.Increase your bottom line. For a FREE 15 minute consultation contact Mike at 850-449-7100 , Mike@UnlimitedUnderstanding.com, www.UnlimitedUnderstanding.com

Data reporting using Access and SQLBuilt report website using Crystal Reports and ASP.NetCreated PowerPoint presentations for Program AdministratorMade presentations to Regional Director and Central Office

Managed Quality Assurance DepartmentConduct onsite monitoring of the 8 Project HOPE program implementations around the State of FloridaWrote up findings for both State and Federal OfficesWorked with providers to develop corrective actions where necessaryDeveloped and wrote Best Practices Manual for future Project HOPE implementationsManaged inventory of Project HOPE technologyWorked with Project HOPE Central Office staff to write final reports for Federal Government

✔︎ Maximize Productivity✔︎ Lower Turnover✔︎ Reduce Conflict and Turf Wars✔︎ Gain Client Loyalty✔︎ Lower Absenteeism IMPROVE CORPORATE CULTURE IN ONLY ONE DAY: For 30 years Mike Whetstone has helped companies and individuals increase productivity and customer loyalty through enhanced communication and leadership training. His "Communication-Relationship-Behavior System" introduces tools that are simple to understand and gain immediate results.INCREASE TEAM COHESION: "80% of a managers time is spent dealing with conflict due to poor communication." US News & World Report. How much is this costing your organization? Mike has the expertise to help teams pull together rather than apart thereby maximizing productivity and lowering turnover.SECURE CLIENT LOYALTY & GAIN QUALITY REFERRALS: Satisfied customers will purchase from anyone. Loyal customers will purchase ONLY from you. Discover the skills that drive customer loyalty and entice them to provide quality referrals.Increase your bottom line. For a FREE 15 minute consultation contact Mike at 850-449-7100 , Mike@UnlimitedUnderstanding.com, www.UnlimitedUnderstanding.com

Communication-Relationship-Behavior Mastery System™✔︎ Maximize Productivity✔︎ Lower Turnover✔︎ Reduce Conflict and Turf Wars✔︎ Gain Client Loyalty✔︎ Lower Absenteeism IMPROVE CORPORATE CULTURE IN ONLY ONE DAY: For 30 years Mike Whetstone has helped companies and individuals increase productivity and customer loyalty through enhanced communication and leadership training. His "Communication-Relationship-Behavior System" introduces tools that are simple to understand and gain immediate results.INCREASE TEAM COHESION: "80% of a managers time is spent dealing with conflict due to poor communication." US News & World Report. How much is this costing your organization? Mike has the expertise to help teams pull together rather than apart thereby maximizing productivity and lowering turnover.ATTRACT & RETAIN TOP TALENT: Turnover is the silent 'killer' of organizations. Hire the right person the first time and keep them engaged. Mike's training increases employee moral.SECURE CLIENT LOYALTY & GAIN QUALITY REFERRALS: Satisfied customers will purchase from anyone. Loyal customers will purchase ONLY from you. Discover the skills that drive customer loyalty and entice them to provide quality referrals.Increase your bottom line. For a FREE 15 minute consultation contact Mike at 850-449-7100 , Mike@UnlimitedUnderstanding.com, www.UnlimitedUnderstanding.com

Led 103 Crisis Counselors in providing Crisis Counseling to those impacted by Hurricanes Ivan, Dennis and Katrina in the four western most counties of Northwest Florida.Recruited, interviewed, hired, trained, disciplined and terminated staffWrote Human Resources Manual for agencyWrote Finance Manual for agencyDeveloped Financial Procedures for agencyDeveloped Chart of Accounts for agencyWrote grant applications including grant narrative and budget narrative for agency Worked with CEO to increase funding streams for agencyWorked with Board of Directors to rewrite bylaws into compliance with State and Federal regulationsAssisted agency in complying with labor laws when agency expanded from 3.5 staff to over 103 staff due to project I was managing. Spokesperson for State of Florida in this area to the press, including NBC, National Public Radio, newspapers and local radio and television stations.Wrote final report for agency to State and Federal governmentsOversaw seamless transition of program from one agency to anotherMade presentations to State and Federal personnelWorked with FEMA Disaster Managers to ensure appropriate coverage in Disaster Recovery CentersRepresented the State of Florida Crisis Counseling Program at the Gulf States Hurricane Symposium as a member of the Crisis Counseling Roundtable

Oversaw all Audio/visual productions.Trained A/V Sound crew and lighting techs

Established Server Centric’s Mental Health and Healthcare Market presence by developing a client base through cold contacts, letters, targeted mass email campaigns, referrals and vendor-provided leads. Built relationships with new and potential clients in person, by phone and by email with the goal of securing an appointment to present the benefits of retaining Server Centric. Created and delivered custom presentations to individual clients and client groups. Once retained by client for proposal phase, performed in-depth infrastructure assessments of client’s existing information technology, produced a written project proposal and scope of work report and then scheduled a time with client to personally present the proposal. Once retained by client for design phase, continued to build relationship as the Project Manger by becoming the client’s advisor and advocate.

Lead IT Staff of 5, submitted and managed corporate IT Budget and lead all IT related projects. • Increased internal Customer Satisfaction with IT 20% in one year• Lead project to implement Citrix with annual ROI over $500,000 in desktop computer costs• Created first Joint Commission approved PC Based Mental Health Consumer Record• Lead project to implement an Electronic Health Record with annual ROI over $250,000 in Medical Records costs• Member of Leadership Training Team for Baptist/Lakeview Center that created the Bridges Leadership development curriculum that lead to Press-Gainey Measured Customer Satisfaction increasing from the bottom 25th percentile nationwide to number 1. As a result of the training Lakeview and/or Baptist were awarded:o The Malcolm Baldrige National Quality Award o Gannet QIT Customer Service Award o Fortune Magazine’s Top 10 of the 100 Best Places to Work in the United States o Training Magazine’s 7th Best Corporate Training in the World