Michael Whipple Email & Phone Number

Airway Heights, Washington, United States

• Dynamic and results-oriented Branch Manager with extensive experience in directing and enhancing operations to drive business growth and profitability by prioritizing member experience, low-cost deposits, loan volume, and team member and member retention.• Cultivated strong relationships among Numerica branches and business partners through active participation in organization projects supporting strategic initiatives. Projects entail streamlining new account processes, enhancing member experience, and providing better opportunities for cross-sell.• Recruited, trained, and mentored staff to foster a high performing team culture to grow business organically, through sales and service. • Surpassed metric-based goals by collaborating with assistant manager to show the tools and resources available to team, how to utilize said tools and resources, and working with the team on an individual and group level to check for understanding and provide personalized coaching. • Partaking in a retail endeavor around team member development, career paths, and creating a higher retention workplace within the retail space. Providing team members with improved tools to manage how and what they learn, what skills will be necessary for the next level of their role, and how to utilize those skills for promotional growth and development. • Created and facilitated Spokane region’s monthly skill builders with the intent to deepen our team members’ understanding of the sales process and how we can best utilize C.A.R.E.S. principles to better understand members’ needs.

Jackson, Wyoming

• Strategically planned and led three branches, 23+ personnel within our Western Wyoming footprint and oversaw a $360MM+ deposit base in collaboration with Wealth Management, Commercial and the Mortgage department aligned with the client’s best interests.• Spearheaded the development and execution of strategic plans to expand market presence and increase revenue in the region of Eastern Idaho and Southwest Wyoming based on analytics, speaking to local realtors, and business owners in the expansion areas.• Created Client Experience guidelines and coaching tools for multiple regions to improve our Client Experience Survey scores. This was a document for leadership to coach from creating a unified and consistent experience.• Collaborated with stakeholders in creating a Private Banking model in which we can deepen relationships and offer personalized services within the market to differentiate ourselves from our competitors.• Collaborated with stakeholders in creating a Private Banking model to deepen relationships and offer personalized services within the market differentiating ourselves from competitors.• Proactively participated within the community with ongoing events and client appreciation days. Annually, I would host a client appreciation BBQ for our members to show appreciation for their business.

Issaquah, Wa

• Led up to 3 branches during leadership transitions and branch closures providing me the opportunity to work on delegation and proactive development coaching. This gave me the opportunity to learn and support the transition of closing a financial institution branch and how to best help clients and team members during the transition.• Effectively, and efficiently, led a team in our first officially recognized Affluent High Opportunity location with goals of increasing deposits, loan volume, employee retention and client experience scores.• Implemented the Affluent Client Segment process for ways to deepen client relationships in collaboration with a Licensed Banker, Private Banker, and Financial Advisor.• Facilitated training for up to 12 participants per month on the Small Business Advocate program within the surrounding regions. Trained and developed leaders and individuals to grow their knowledge, skills and abilities around small business products and best practices. Some products included business credit cards, lines of credit, financial lending, and SBA loans.

Federal Way, Wa

• Assisted in coaching and leading teams of up to 25 including Tellers, Personal Bankers, Licensed Bankers, and Teller Managers. Coaching provided was around sales and service, how the two supported one another to create a great experience for the customer, while meeting organizational goals.• Recruit, hire, train and retain top talent within the market by working closely with my HR partners to create a strong, cohesive, and successful team.• Analyze Profit and Loss statements to identify areas of opportunity in which to improve upon. By utilizing this knowledge, created actionable tasks and objectives to grow in our areas of opportunity, leverage our strengths and celebrate our successes.• Designated to be the community involvement leader within the district to further my business development and engagement skills, strengthening organizational brand, reputation, and relationships.

Federal Way, Wa

• Consistently one of the top performers in the Western Washington region in sales and client experience due to my need to ensure the client was taken care of throughout the entire sales process. • Accountable for soliciting business clients and developing strategic monetary growth opportunities for new and existing clients. • Created action plans to determine the best, and most efficient, ways to drive business within the community. In partnership with small business specialists, we would share best practices, while holding each other accountable for setting goals. • Participated in training and mentoring new employees to deliver exceptional customer services and meet sales targets. • Selected to travel to New Jersey for the Wachovia conversion due to success in client experience and sales. During my time in New Jersey, we trained Wachovia employees on expectations, processes, and goals of Wells Fargo, as well as clarity on how we can meet client’s needs through service and sales.

B.S. Sales And Sales Management, Business, Management, Marketing, And Related Support Services

Aas, Criminal Justice

At Highline Community College I studied Criminal Justice. I recieved my AAS in Criminal Justice with a GPA of 3.6.