Own IT solution vision and implementation roadmap for 25+ CSG Customers in the areas of bill/invoice design and Electronic Bill Pay and Presentment.• Utilize critical thinking and disciplined problem solving skills to arrive at solutions that are mutually satisfactory for CSG and the customer. • Create technically viable solutions that meet customer requirements for the implementation of CSG product offerings; provide high level estimation of proposed solution costs• Build relationships with the customer to ensure professional interactions are consistently maintained• Partner with the customer to gather requirements and provide technical leadership and governance of the team through the design, build, test, and delivery project phases.• Collaborate with sales teams to define, configure, and demonstrate solution capabilities via demonstrations and proof of concepts• Provide feedback to the product development organization for improvements, market trends, customer architecture roadmaps and product issues

• Manage and successfully implement IT client conversion projects, helping to launch billing and marketing efforts related to paper statements, inserts, and electronic bill presentment• Collaboratively lead cross-functional teams to bring new clients on the CSG Output Solutions platform, cross-sell new products and convert existing clients onto CSG products• Document requirements and technical solutions to achieve project objectives.• Serve as liaison between Sales, Client, and Technical teams to collect, organize and document customized technical solutions• Develop project plans and WBS’s; review progress to ensure timely implementations• Effectively manage project readiness and escalate issues as needed• Proactively identify and manage risk to ensure minimal impacts to projects• Develop and execute test plans to ensure requirements are met• Provide leadership and mentoring to PMO organization by automating and improving processes, documenting, establishing team cohesiveness, and helping in problem resolutions

• Effectively managed a mainframe software development support department• Directed requirements, analysis, design, programming, debugging, testing, documentation and implementation of statement/billing-related application upgrades and batch processing efficiencies• Ensured team had appropriate product and technical specifications, direction, and resources to deliver solutions with quality and in planned timeframes• Tracked and reported status of projects and production incidents to all levels of management• Ensured team and individual performance goals aligned with company objectives• Provided leadership and guidance to coach team members to optimum performance levels

• Managed the Output Solutions (Statement and E-Bill Processing) IT PMO• Provided program level PM guidance to satisfy product roadmaps and to meet scheduled timelines• Developed, documented and maintained comprehensive project management procedures• Effectively assessed project/release level risk and project/release readiness• Established goals and assessed team performance against organizational objectives• Provided coaching, training and feedback based on individual and team performance• Demonstrated effective communication skills by providing status reports to all levels

• Managed and successfully implemented IT projects for Output Solutions and Print Facilities Products• Collaboratively led cross-functional teams to successful IT project implementations across multiple development platforms (Mainframe, Unix and Web/Interface), included projects of small to large sizes• Served as liaison between technical and non-technical departments in order to ensure that all targets and requirements were met• Worked with end users to explore and define business rules and requirements• Developed project plans and WBS’s; reviewed progress to ensure timely implementations• Effectively managed project readiness and escalated issues as needed• Proactively identified and managed risk to ensure minimal impacts to projects• Provided leadership, technical experience and mentoring for new Project Managers including system setup, project methodologies and activities, and help with problem resolutions

Business Process Analyst - Was responsible for requirements gathering and the system analysis phases of the software development lifecycle ensuring both internal and external needs were metSales Support Coordinator - Provided account management support to achieve sales objectives and to satisfy customer requestsQuotations Analyst (Marketing) - Analyzed gross profit margins and implemented competitive pricing strategies for new and existing customers