Mike Wright Email & Phone Number

Toronto, ON, CA

Etobicoke, Ontario, CA

Vancouver, British Columbia, CA

• Reporting to the Director of Operations, provided strategy, business enablement and budget management support for a Client Solution Delivery (CSD) team of 200+ project management and coordination staff delivering IP.
• Supported planning and implementation of team restructuring, integrating four distinct, product specific delivery teams into regional, sales-aligned product agnostic delivery teams.
• Developed and maintained Director KPI scorecard with links into reporting key metrics on VP level scorecard
• Management of a $10M annual budget providing forecasting and reporting on key Opex cost elements down to the team manager level.
• Provided mentorship and coaching to CSD leadership team members.

Vancouver, British Columbia, CA

• Reporting to the Director of Operations, led a team providing Project Management support for the delivery of Managed IP Access, Voice and multi-product solution projects for TELUS Business customers.
• Launched and led the Integrated Solution Delivery (ISD) program in March 2019 to develop a new fulfillment model designed to improve the customer implementation experience for multi-site and multi-product solutions.
• Created and led a new Delivery Manager team within the Program Office to manage the fulfillment of multi-product bundled solutions
• Recruitment and leadership of a Sr. Strategy Manager to develop New Product and Service Introduction (NPSI) support functions for the Implementation & Fulfillment Management team.

Vancouver, British Columbia, CA

• Reporting to the Director of Implementation & Fulfillment Management (IFM), worked in conjunction Sr. Strategy Manager and Operations Managers to develop and execute on team priorities and key programs
• Led project Maple Leaf program to develop and onshore third party outsourced resource pool to allow the business to further scale our delivery capacity without DNT customer restrictions.
• Worked with key stakeholders within the IFM and Managed Premise & Cloud Solution teams to develop shared process and value chain improvements.
• Collaborated with the SDS Bid Assessment team in the development a capacity modeling tool (Touchstone) that consolidated full end to end value chain delivery requirements for complex solutions.
• Provided budget management support for Director and leadership team, including development of forecasting and reporting methodology for key Opex budget elements.

Vancouver, British Columbia, CA

• Reporting to the Director of Implementation & Fulfillment Management (IFM), supported a National team of Project Coordination and Project Management staff to ensure on-time and on-budget implementation of Collaboration.
• In support of project Bamboo, oversaw the development of processes and training content required to stand up an offshore MPS Implementation Management team with TCTS in Pune India.
• Worked with end-to-end value chain stakeholders to streamline and create efficiencies in the Day 2 onboarding process for Managed Service (VitilCare) customers.
• Created and supported a team leader role to enable the development of leadership skills of a key resource who was subsequently promoted into a leadership role.
• Regularly received positive feedback from both internal stakeholders and customers related to their satisfaction with the service being provided by the team as well as consistently achieved high team engagement scores

Vancouver, British Columbia, CA

• Reporting to the Director of National Integrated Solutions Implementation, supported a National team of Project Coordination and Project Management staff to ensure on-time and on-budget implementation of TELUS.
• Developed workload triage and delivery management processes and tools to manage team productivity, revenue assurance and project profitability.
• Supported business development, and oversaw delivery of Audiovisual, Digital Signage and Visual Communication projects for a wide range of TELUS Business Solutions customers.
• Developed a wide network of partner resources to enable the cost effective and scalable delivery of Collaboration Service solutions Nationally.

Reporting to the President, led a national group of technical design, fulfillment and day 2 support teams responsible for the pre-sale support, implementation and ongoing support of Adcom Videoconferencing customer solutions.

Reporting to the Vice President of Sales, led the day-to-day operations of the Systems Engineering Group and supervised Project Managers providing design and implementation services to support the sale of visual communications solutions.

Reporting to the Manager of the Systems Engineering Group, technical lead for business development and implementation management of projects to support the sales effort of the Visual Communications Group.