Mike Yohe Email & Phone Number

• Manage a support ticket queue for 700+ users, addressing issues ranging from minor troubleshooting to complex automation solutions.
• Developed and implemented new lead management and Net Promoter Score (NPS) processes, improving operational efficiency and customer feedback tracking.
• Build and maintain strong relationships with key users, including Business Development Managers (BDMs), ensuring timely support and user satisfaction.
• Automate routine processes within Salesforce, driving efficiency and reducing manual workload for the team.
• Provide end-to-end support, from password resets to system customizations, ensuring a smooth user experience across the platform.
• Train users on Salesforce basics and offer more advanced training when requested, fostering user proficiency and system adoption.

Austin, Texas, United States

• Oversee all aspects of RPG title development.
• Write game text, and edit outsourced text, altering for tone and content where needed.
• Source feedback from players and maintain playtesting groups.
• Manage all Kickstarter pitch efforts, updates, backer communications, and fulfillment.
• Direct all artwork, creating mockups, writing descriptions, and ensuring cohesion with written work while allowing for artist expression.
• Touch up artwork in Adobe Photoshop to prepare for print.

Austin, Texas, United States

• Supervise, document, and prioritize projects from various departments, regularly communicating their status and needs to stakeholders.
• Ensure timely delivery of projects by facilitating cross-team communication and managing expectations.
• Serve as the chief communications portal from directors and executives to other teams.
• Lead analytics efforts, from designing and deploying tools, to maintaining and upgrading existing ones.
• Execute daily operations, including data entry, meeting facilitation, progress documentation, and resource allocation.
• Liaise between management and personnel, continuously communicating goals, strategies, challenges, and updates to streamline and improve operations.

Austin, TX

• Directed the professional development of the creative team, from conducting training sessions to supervising output and time management.
• Facilitated company-wide presentations on new creative directions and organizational pushes.
• Created and maintained Amazon EC2 servers and Amazon S3 buckets, including entering and organizing server data weekly to audit spend and resources.
• Performed market research to produce landing pages and advertising materials for distribution on all major social media platforms; analyzed campaign performance to identify areas requiring improvement.

New York, New York

• Created motion graphics and videos for eBooks, as well as edited eBook HTML/CSS according to multiple device standards and requirements set by the editing team.
• Coordinated with multiple teams to produce eBooks on time and to exact author specifications.

New York, New York

• Designed, coded, and launched weekly promotional emails.
• Created and implemented assets for website relaunch.
• Utilizing proprietary software for email and site campaigns.
• Translated verbal and written direction to appealing graphic designs.

Westbury, New York

• Ran weekly “Intro to Windows” courses for classes of varying technical capability.
• Repaired and upgraded computers in the nation’s highest trafficked Best Buy location.
• Used strong troubleshooting skills on assorted devices.
• Managed customer satisfaction and technical escalations.

Bachelor Of Fine Arts (Bfa), Computer Graphics

Associate Of Arts And Sciences (A.A.S.), Physical Sciences