Mike Yohe Email & Phone Number

Manor, Tx, Us

• Manage a support ticket queue for 700+ users, addressing issues ranging from minor troubleshooting to complex automation solutions.• Developed and implemented new lead management and Net Promoter Score (NPS) processes, improving operational efficiency and customer feedback tracking.• Build and maintain strong relationships with key users, including Business Development Managers (BDMs), ensuring timely support and user satisfaction.• Automate routine processes within Salesforce, driving efficiency and reducing manual workload for the team.• Provide end-to-end support, from password resets to system customizations, ensuring a smooth user experience across the platform.• Train users on Salesforce basics and offer more advanced training when requested, fostering user proficiency and system adoption.

Austin, Texas, United States

• Oversee all aspects of RPG title development. • Write game text, and edit outsourced text, altering for tone and content where needed. • Source feedback from players and maintain playtesting groups. • Manage all Kickstarter pitch efforts, updates, backer communications, and fulfillment. • Direct all artwork, creating mockups, writing descriptions, and ensuring cohesion with written work while allowing for artist expression. • Touch up artwork in Adobe Photoshop to prepare for print. • Design book layouts in Adobe InDesign, adhering to print standards, and maintaining clarity and flow. • Lead all marketing campaigns, crafting images, writing copy, and monitoring engagement with A/B testing. • Maintain relationships with local retail businesses, keeping track of stock and sales patterns.

Austin, Texas, United States

• Supervise, document, and prioritize projects from various departments, regularly communicating their status and needs to stakeholders. • Ensure timely delivery of projects by facilitating cross-team communication and managing expectations. • Serve as the chief communications portal from directors and executives to other teams. • Lead analytics efforts, from designing and deploying tools, to maintaining and upgrading existing ones. • Execute daily operations, including data entry, meeting facilitation, progress documentation, and resource allocation. • Liaise between management and personnel, continuously communicating goals, strategies, challenges, and updates to streamline and improve operations. • Deliver keen, actionable insights based on performance data and forecasts to effectively build new training and reporting models.

Austin, Tx

• Directed the professional development of the creative team, from conducting training sessions to supervising output and time management. • Facilitated company-wide presentations on new creative directions and organizational pushes. • Created and maintained Amazon EC2 servers and Amazon S3 buckets, including entering and organizing server data weekly to audit spend and resources. • Performed market research to produce landing pages and advertising materials for distribution on all major social media platforms; analyzed campaign performance to identify areas requiring improvement.

New York, New York

• Created motion graphics and videos for eBooks, as well as edited eBook HTML/CSS according to multiple device standards and requirements set by the editing team. • Coordinated with multiple teams to produce eBooks on time and to exact author specifications.

New York, New York

• Designed, coded, and launched weekly promotional emails.• Created and implemented assets for website relaunch.• Utilizing proprietary software for email and site campaigns.• Translated verbal and written direction to appealing graphic designs.

Westbury, New York

• Ran weekly “Intro to Windows” courses for classes of varying technical capability.• Repaired and upgraded computers in the nation’s highest trafficked Best Buy location.• Used strong troubleshooting skills on assorted devices.• Managed customer satisfaction and technical escalations.

Bachelor Of Fine Arts (Bfa), Computer Graphics

Associate Of Arts And Sciences (A.A.S.), Physical Sciences