Mike Ziglar Email & Phone Number

Charlotte, North Carolina Area

• VP of Learning Development Operations Responsible for developing and implementing eLearning production models and processes to meet the constantly changing technological environment. Oversee all R&D for emerging trends.
• Implemented resource allocator program to provide transparency and analytics into development process resulting in process improvement, cost savings, increased customer satisfaction and enhance development capabilities.
• Worked collaboratively with Leadership, ISD and Engagement teams to develop service offerings in Mobile Learning Development, Just-in-Time Video Based Training, Proprietary solutions for branded “Out of the Box.
• Planned, coordinated and implemented strategic information gathering of multi-vendor team of learning design experts over multiple, yearlong, multi-location projects to gain insights that inform the target.
• Developed cost effective process to update dated technology e.g. flash based online courses to function within the mobile and tablet environments leveraging modern learning designs.

Charlott

• Managed the design and development of client training specifically in the eLearning through management of internal and external partners. Collaborated with the clients to decrease development timelines, create learning.
• Managed the design and development of over 10,000 pages of eLearning across multiple authoring software platforms.
• Managed and maintained two Learning Management Systems, adapting course for multiple LMS platforms such as SAP, SUM Total and Course Mill.
• Developed and communicated internal and external analytics on learner and application usage to facilitate ROI analysis of training cost compared against attendance, completion rates, performance impact and other Key.
• Exceeded the expectation of being tasked with managing all aspects of internal budgeting and production process to keep production costs below 45% of gross revenue by averaging 26% of gross contributing to overall.
• Sample organizations I’ve worked with:Speedway Motorsports, Inc.; Meineke Car Care; Upward Sports; International Speedway Corp.; Meritor; Tenneco; Denny’s Corp.; Gate’s Automotive; Postnet, Inc.; Poverty Dignified.

Greensboro, NC; Charlotte, NC; Atlanta, GA

• Facilitated learning development and implementation across multiple divisions globally throughout the Operational Divisions of Delta Air Lines that included Corporate Security, Compliance, Customer Service, Baggage.
• Mentored and coached a team of twenty six customer service employees to ensure a safe, smooth and secure daily airport operation.
• Administered an LMS to implement and track all local station training interactions.
• Coordinated with organizational leadership, local and federal law enforcement agencies to identify, report and resolve incidents that posed a threat or security issue to Delta Air Lines, employees, customers or.
• Revitalized an advance training curriculum by converting defined instructor lead material into e-learning, resulting in a 37% reduction in printing cost and a 40% reduction in employee “offline” time resulting in a.
• Lead interdepartmental effort to design a local baggage training initiative decreasing operational failures by 58% percent.