Mike Ziglar Email & Phone Number

Myrtle Beach, Sc, Us

Charlotte, North Carolina Area

VP of Learning Development Operations Responsible for developing and implementing eLearning production models and processes to meet the constantly changing technological environment. Oversee all R&D for emerging trends and technologies in the learning and talent development industry. Adapt existing designs to emerging device technologies such as mobile and tablet learning environments. Provide strategic services to clients developing and leveraging strategic partnerships with existing or new organizations. Reporting directly to the COO and President. Recent impact includes:• Implemented resource allocator program to provide transparency and analytics into development process resulting in process improvement, cost savings, increased customer satisfaction and enhance development capabilities. • Worked collaboratively with Leadership, ISD and Engagement teams to develop service offerings in Mobile Learning Development, Just-in-Time Video Based Training, Proprietary solutions for branded “Out of the Box Content” and effectively transitioning existing clients from Flash based to Mobile and Tablet enabled learning technologies. Success enabled the organization to add 3 service offerings and increase revenue by 27% over an 18 month period. • Planned, coordinated and implemented strategic information gathering of multi-vendor team of learning design experts over multiple, yearlong, multi-location projects to gain insights that inform the target Organizations strategic direction, increase staff performance and retention while enhancing the customer experience for the customer. • Developed cost effective process to update dated technology e.g. flash based online courses to function within the mobile and tablet environments leveraging modern learning designs.

Charlott

Managed the design and development of client training specifically in the eLearning through management of internal and external partners. Collaborated with the clients to decrease development timelines, create learning friendly LMS configurations and train existing staff to enable the client to become self-proficient.Impacts include:• Managed the design and development of over 10,000 pages of eLearning across multiple authoring software platforms.• Managed and maintained two Learning Management Systems, adapting course for multiple LMS platforms such as SAP, SUM Total and Course Mill.• Developed and communicated internal and external analytics on learner and application usage to facilitate ROI analysis of training cost compared against attendance, completion rates, performance impact and other Key Performance Indicators.• Exceeded the expectation of being tasked with managing all aspects of internal budgeting and production process to keep production costs below 45% of gross revenue by averaging 26% of gross contributing to overall profitability of the organization.• Sample organizations I’ve worked with:Speedway Motorsports, Inc.; Meineke Car Care; Upward Sports; International Speedway Corp.; Meritor; Tenneco; Denny’s Corp.; Gate’s Automotive; Postnet, Inc.; Poverty Dignified; Rita’s Italian Ice; Gold’s Gym

Greensboro, Nc; Charlotte, Nc; Atlanta, Ga

Facilitated learning development and implementation across multiple divisions globally throughout the Operational Divisions of Delta Air Lines that included Corporate Security, Compliance, Customer Service, Baggage Handling and Aircraft Technical Support. Tasked with leading a team to support all levels of learning and development in order to increase performance, improve process, reduce cost and failed customer interactions. Experience highlights included:• Mentored and coached a team of twenty six customer service employees to ensure a safe, smooth and secure daily airport operation.• Administered an LMS to implement and track all local station training interactions.• Coordinated with organizational leadership, local and federal law enforcement agencies to identify, report and resolve incidents that posed a threat or security issue to Delta Air Lines, employees, customers or facilities.• Revitalized an advance training curriculum by converting defined instructor lead material into e-learning, resulting in a 37% reduction in printing cost and a 40% reduction in employee “offline” time resulting in a multi-million per year savings to the organization.• Lead interdepartmental effort to design a local baggage training initiative decreasing operational failures by 58% percent.