Job Responsibilities: Handling domestic and international robot deployment&operation, exploring new business solutions, and overall management of the overseas division.1. Deployment and operation: Full-process management, overseeing key elements of robot operation—cost, customer experience, quality. Building standardized service processes from scratch and optimizing the current organizational structure. 1. Quantitative Management of the Operation Process: Refining the original… Show more Job Responsibilities: Handling domestic and international robot deployment&operation, exploring new business solutions, and overall management of the overseas division.1. Deployment and operation: Full-process management, overseeing key elements of robot operation—cost, customer experience, quality. Building standardized service processes from scratch and optimizing the current organizational structure. 1. Quantitative Management of the Operation Process: Refining the original indicator system, breaking down costs, tracing experiences, and linking quality across all stages. Tying employee performance metrics directly to income bonuses to foster a sense of ownership among all staff. 2. Process Standardization: Establishing standardized processes and corresponding key performance indicators for stages such as site survey, supply chain logistics, on-site operation, and 7/30-day post-operation follow-up. Implementing full-process visualization and creating SOPs for each stage with continuous optimization. 3. Organizational Optimization: Result-oriented approach, removing four underperforming or inactive team members, optimizing internal divisions of labor. Post-optimization, team efficiency increased by 60% as measured by human effectiveness metrics.2. New Business Solutions: Responsible for achieving the 2024 robot sales targets in non-core business lines (hotels) within the domestic market. Exploring business models in hospitals, elderly care, and factories, gradually building a complete solutions system.3. Overseas Division Management: Responsible for managing the overseas division of Yunji, achieving sales targets in overseas regions, managing distributors and partners, and overseeing robot deployment and after-sales operations. Show less

Job Responsibilities: Focus on "cost reduction and efficiency improvement" to enhance customer service experience.1. Service Experience Operations: Improve supply chain and transportation service quality, drive improvement projects.1) Improvement Points: Enhance delivery timeliness and quality, reduce warehousing and transportation losses and damages.2) Projects: Address key customer experience issues, establish benchmarks, promote standardized processes, and increase customer… Show more Job Responsibilities: Focus on "cost reduction and efficiency improvement" to enhance customer service experience.1. Service Experience Operations: Improve supply chain and transportation service quality, drive improvement projects.1) Improvement Points: Enhance delivery timeliness and quality, reduce warehousing and transportation losses and damages.2) Projects: Address key customer experience issues, establish benchmarks, promote standardized processes, and increase customer satisfaction.3) Organizational Dimension: Build a lean improvement team, manage the Double Eleven event, integrate service experience into management, and enhance service awareness.2. Middle-Office Operations: Lead the Integrated Support Department in the JX Business Group, Sichuan station, control risks, and improve experience capabilities.1) Strategy Operations: Report daily on major data (GMV, gross profit, daily active users, conversion) and product data; organize special campaigns and adjust strategies.2) Quality Control/Risk Control: Manage product and logistics quality control, track abnormal orders, and resolve issues.3) Customer Experience Improvement: Develop experience indicators (NPS+satisfaction), address top experience issues, coordinate monthly meetings, and track strategy implementation. Show less

Job Responsibilities: Guided by the principle of "customer first," in the context of high market competition, it is necessary to win through service and enhance service experience.Service Operation Planning: Identify existing issues, help the company standardize the customer service operation system, reduce costs, and improve efficiency.1) 400 Customer Service Hotline: Establish a standard operating and assessment system for the customer service team to improve the timeliness of… Show more Job Responsibilities: Guided by the principle of "customer first," in the context of high market competition, it is necessary to win through service and enhance service experience.Service Operation Planning: Identify existing issues, help the company standardize the customer service operation system, reduce costs, and improve efficiency.1) 400 Customer Service Hotline: Establish a standard operating and assessment system for the customer service team to improve the timeliness of service.2) Onsite Technical Support: Build a networked management model, improve allocation efficiency through manual rules without algorithmic system support, and lay a solid foundation for subsequent product management. Show less

Job Responsibilities: Aimed at reducing costs and enhancing customer service experience, providing service support for front-end business (150+ people) with the principle of "external experience, internal efficiency."1. Service Middle Office: Serve internal and external customers, coordinate annual budget planning (total annual procurement amount of 250 million), and achieve cost reduction and efficiency improvement.1) 400 Customer Service Hotline: Analyze and compare RPO costs… Show more Job Responsibilities: Aimed at reducing costs and enhancing customer service experience, providing service support for front-end business (150+ people) with the principle of "external experience, internal efficiency."1. Service Middle Office: Serve internal and external customers, coordinate annual budget planning (total annual procurement amount of 250 million), and achieve cost reduction and efficiency improvement.1) 400 Customer Service Hotline: Analyze and compare RPO costs, promote the relocation of the call center to Tai'an, Shandong, saving 1.7 million RMB in labor costs per year.2) Onsite Technical Support: Take over the onsite support team for a period, improving user experience through timely response.3) Procurement Supply Chain: Drive annual procurement costs to decrease year by year, reducing costs by 12 million RMB per year in areas such as network infrastructure.4) Safety Operations: Analyze and compare BPO costs, promote the Shanghai team to change the business model, reducing costs by 1.5 million RMB in the first year and 300,000 RMB per month in the subsequent year.2. Product Management: Promote the establishment of service systems, establish various early warning and synchronous notification mechanisms, visualize service management processes, and quantify management KPIs. Show less

Job Responsibilities: Global market-oriented industrial Ethernet product management, coordinating product line planning, product pricing, and product promotion (exhibitions).1. Product Planning: Dynamically form a product planning team, output product schemes, and develop self-researched & outsourced product plans.1) Develop product schemes for industries such as electric power, rail transit, petrochemicals, industrial automation, and smart cities, and continuously iterate each… Show more Job Responsibilities: Global market-oriented industrial Ethernet product management, coordinating product line planning, product pricing, and product promotion (exhibitions).1. Product Planning: Dynamically form a product planning team, output product schemes, and develop self-researched & outsourced product plans.1) Develop product schemes for industries such as electric power, rail transit, petrochemicals, industrial automation, and smart cities, and continuously iterate each product line.2) Assist OEM suppliers in research and development, establish self-researched & outsourced plans, balance product line structure, and achieve complementarity between self-production and OEM.2. Product Upgrades: Deeply understand customer needs, participate in pre-sales support, bidding, competitive analysis, marketing, and continuously iterate products and solutions.1) Lead North American customer development projects, assist in completing business negotiations, factory audits, sample verification, and delivery of the first batch of orders. Assist in achieving a business breakthrough in the North American region, contributing an annual order revenue of 5 million USD to the company.2) Participate in planning industrial exhibitions, enhancing industry influence (Shanghai Industry Fair, Germany SPS, North America DistribuTECH, Shanghai Intelligent Transportation Exhibition). Show less

Job Responsibilities: B2B product development, involving business lines: smart meters, lightning protection products, distribution boxes, charging piles, and busbars.1. Product R&D: Follow up on the development of multiple electronic products, and delve into mass production, tracking first articles, 3C certification, trial production, and batch production verification.2. Product Improvement: Collaborate with sales/marketing teams, transforming market/customer needs/failure feedback… Show more Job Responsibilities: B2B product development, involving business lines: smart meters, lightning protection products, distribution boxes, charging piles, and busbars.1. Product R&D: Follow up on the development of multiple electronic products, and delve into mass production, tracking first articles, 3C certification, trial production, and batch production verification.2. Product Improvement: Collaborate with sales/marketing teams, transforming market/customer needs/failure feedback into quantifiable product features/indicators, follow up each link as a project manager, enhance product stability and competitiveness, and obtain design patents for 2 products.3. Product Upgrade: Invited to participate in the headquarters' new product breakthrough project, went to Sweden for 3 months of closed research and development, tackling the new generation of smart meter projects, mainly responsible for the control circuit and EMC design of the electricity meter part. Promote the upgrade of two localized electricity meter products. Show less