Michael Dang Email & Phone Number

I am a proactive and driven individual with considerable experience in B2B SaaS involving team leading, project management, product ownership, business and systems analysis, change management and process mapping. More recently specialising in the product management of a capital markets futures and options clearing system, looking after hundreds of users in the Asia Pacific. Core competencies and skills include:Product Management✔ Driving roadmaps and leading product strategy✔ Improving standards in product support✔ Creating benefits in use of tools like Jira and Confluence✔ Using market and competitor analysis to communicate value to users and stakeholders✔ Customer service and user satisfaction focussed✔ Timely communications and expectations through detailed project planningBusiness Analysis✔ Process mapping and improvement✔ Business and Systems Analysis✔ Requirements gathering✔ IT management✔ AS-IS and TO-BE modelling✔ Test planning