AeroLeads people directory · profile
Mike Castaneda Email & Phone Number
Operations Manager - Product Support and Insights
at
H&R Block
1 work email found
@hrblock.com
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Operations Manager - Product Support and Insights
Location
Tulsa, Oklahoma, United States
Company size
Who is Mike Castaneda? Overview
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Quick answer
Mike Castaneda is listed as Operations Manager - Product Support and Insights at H&R Block, a company with 15748 employees, based in Tulsa, Oklahoma, United States. AeroLeads shows a work email signal at hrblock.com and a matched LinkedIn profile for Mike Castaneda.
Mike Castaneda previously worked as Manager, Mission Control, Workforce Management at H&R Block and Business Operations Manager I, Workforce Management, CXO Command Center at Dish Network. Mike Castaneda holds Master Of Business Administration - Mba from Southeastern Oklahoma State University.
Company email context
Email format at H&R Block
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{first_initial}{last}@hrblock.com
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AeroLeads found 1 current-domain work email signal for Mike Castaneda. Compare company email patterns before reaching out.
Profile bio
About Mike Castaneda
I am a Workforce Management professional with over 11 years of leadership and WFM experience. I have held a variety of roles ranging from an entry-level analyst to a Business Operations Manager. I take pride in developing my analyst and finding innovative ways to improve and streamline processes. I've worked with all levels of leadership ranging from front-line supervisors all the way to Vice Presidents in order to achieve department and company-wide OKRs and other company-wide objectives. It's all just one giant puzzle waiting to be solved.
Listed skills include Customer Service, Sales, Call Centers, Coaching, and 16 others.
Current workplace
Mike Castaneda's current company
Company context helps verify the profile and gives searchers a useful next step.
H&R Block
9 roles
Mike Castaneda work experience
A career timeline built from the work history available for this profile.
Manager, Mission Control, Workforce Management
CurrentConsistently spearheaded initiatives to streamline operations, enhance efficiency, and ensure unwavering accuracy. My knowledge of SQL and VBA has revolutionized manual processes, introducing automation that not only saved time but also significantly reduced errors.Advocating for forward-thinking strategies, I championed the automation of BPO employee.
Jan 2022 - Present
Business Operations Manager I, Workforce Management, Cxo Command Center
Led real-time adjustments to agent staffing levels for DISH and Sling, aligning operations with service level targets, and ensuring superior customer experiences during peak demand periods. My proactive approach ensured optimal resource allocation at all times.Established a strong rapport with enterprise leadership by consistently delivering critical.
Jul 2021 - Jan 2022
Workforce Manager
Meticulously ensured that inbound call operations and outbound campaign management, if applicable to the location, strictly adhered to company goals and business rules. Served as a dynamic leader on the engagement committee, spearheading initiatives to elevate employee engagement levels within the WFM org. This led to an increase from an initial score of.
Jan 2020 - Jul 2021
Workforce Supervisor
Recommends the final course of action among several alternatives for enhancements to operational policies, procedures, and systems.Maintains and applies expert knowledge of practices and procedures in areas of expertise and maintains a broad knowledge of practices and procedures of other departments.Delegate projects and other job duties to direct reports.
Jun 2015 - Jan 2020
Workforce Analyst
Perform regular intersystem audits to ensure accurate data as well as preparing reports on a daily, weekly, and monthly basis.Manage call routing and aux usage utilization to ensure incoming calls are timely answered.Create tickets for employees to grant system access and facilitate team assignments.
Mar 2013 - Jun 2015
On The Job Trainer
Provide a real world experience to new Customer Care Specialist by linking knowledge from the classroom to the skills necessary to provide the customer with a positive experience.Accurately responds to questions from new hires to aid the knowledge transfer during the on the job training process while performing hands on practice with new agents on.
Oct 2012 - Mar 2013
Customer Service Representative
Attend to customer concerns and resolve to complete customer satisfactionAssist with customer service inquiries regarding billing, technological and general information requestHandle customer calls relating to satellite television, programming and entertainment services, products and satellite systems/accessories
Jul 2011 - Oct 2012
Call Center Supervisor
Maintained control of call center; ensuring agents remain on task and productiveAnswered difficult callers’ inquiries and problems professionally and in timely mannerAssisted agents who had questions; promptly cancelled alerts; responded to agents’ requestsMonitor agent production percentages and live calls; provide feedback to promote customer service.
Apr 2009 - Apr 2011
Team & coworkers
Colleagues at H&R Block
Other employees you can reach at hrblock.com. View company contacts for 15748 employees →
DG
Dullf Gn
Colleague at H&R Block
Kennesaw, Georgia, United States, United States
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MF
Megan Franklin
Colleague at H&R Block
Oklahoma City, Oklahoma, United States, United States
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TD
Tiffany D Willers
Colleague at H&R Block
Joplin, Missouri, United States, United States
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SH
Sharla Hackworth
Colleague at H&R Block
Bowling Green, Kentucky, United States, United States
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DL
Dejan Latincic
Colleague at H&R Block
Croatia, Croatia
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AH
Ahdn Hagamos
Colleague at H&R Block
Alameda, California, United States, United States
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HB
Houda Baida
Colleague at H&R Block
Agadir Metropolitan Area, Morocco
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CK
Chandrasekhar Kothamasu
Colleague at H&R Block
Kansas City, Missouri, United States, United States
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LB
Linda Busch
Colleague at H&R Block
Bristow, Virginia, United States, United States
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EE
Erty Erthref
Colleague at H&R Block
Türkiye, Turkey
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Dullf Gn
Colleague at H&R Block
Kennesaw, Georgia, United States, United States
View →
MF
Megan Franklin
Colleague at H&R Block
Oklahoma City, Oklahoma, United States, United States
View →
TD
Tiffany D Willers
Colleague at H&R Block
Joplin, Missouri, United States, United States
View →
SH
Sharla Hackworth
Colleague at H&R Block
Bowling Green, Kentucky, United States, United States
View →
DL
Dejan Latincic
Colleague at H&R Block
Croatia, Croatia
View →
AH
Ahdn Hagamos
Colleague at H&R Block
Alameda, California, United States, United States
View →
HB
Houda Baida
Colleague at H&R Block
Agadir Metropolitan Area, Morocco
View →
CK
Chandrasekhar Kothamasu
Colleague at H&R Block
Kansas City, Missouri, United States, United States
View →
LB
Linda Busch
Colleague at H&R Block
Bristow, Virginia, United States, United States
View →
EE
Erty Erthref
Colleague at H&R Block
Türkiye, Turkey
View →
3 education records
Mike Castaneda education
Master Of Business Administration - Mba
Southeastern Oklahoma State University
Bachelor'S Degree, Business Administration And Management, General
Northeastern State University
Associate'S Degree, Business Administration And Management, General
Tulsa Community College
FAQ
Frequently asked questions about Mike Castaneda
Quick answers generated from the profile data available on this page.
What company does Mike Castaneda work for?
Mike Castaneda works for H&R Block.
What is Mike Castaneda's role at H&R Block?
Mike Castaneda is listed as Operations Manager - Product Support and Insights at H&R Block.
What is Mike Castaneda's email address?
AeroLeads has found 1 work email signal at @hrblock.com for Mike Castaneda at H&R Block.
Where is Mike Castaneda based?
Mike Castaneda is based in Tulsa, Oklahoma, United States while working with H&R Block.
What companies has Mike Castaneda worked for?
Mike Castaneda has worked for H&R Block, Dish Network, and Micahtek.
Who are Mike Castaneda's colleagues at H&R Block?
Mike Castaneda's colleagues at H&R Block include Dullf Gn, Megan Franklin, Tiffany D Willers, Sharla Hackworth, and Dejan Latincic.
How can I contact Mike Castaneda?
You can use AeroLeads to view verified contact signals for Mike Castaneda at H&R Block, including work email, phone, and LinkedIn data when available.
What schools did Mike Castaneda attend?
Mike Castaneda holds Master Of Business Administration - Mba from Southeastern Oklahoma State University.
What skills is Mike Castaneda known for?
Mike Castaneda is listed with skills including Customer Service, Sales, Call Centers, Coaching, Team Building, Customer Satisfaction, Management, and Team Leadership.
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