Michael Acord Email & Phone Number

Tampa, Florida, United States

Tampa/St. Petersburg, Florida Area

Tampa, Florida

Participated in hiring all management positions, completing performance evaluations regularly and developing short and long-term goals for each department manager (includes administrative, sales, parts, collision and service departments).Planned and developed short and long-term goals and objectives annually, and submitting time projections to the General Manager for corporate management for approval.Effectively communicated with the comptroller/office manager on a weekly basis to review departmental forecasts and ensure consistency with annual projections.Kept close attention to daily operations, recommending and creating improved courses of action where necessary.Explained the policies and procedures of the dealership to all employees and followed up with employees to ensure that these issues are understood and followed.Provided dealership management with weekly reports on the financial condition of the dealership.Oversaw the monthly financial statement to ensure it is complete, accurate and submitted on time to the general management.Coordinated with the business/administrative office to ensure that records and analyses were correctly maintained.Created a good working relationship with lending institutions and manufacturer personnel and maintained these relationships.Coordinated regular meetings with the managers of each department to ensure their profitability and efficiency.Oversaw the hiring and training of all department managers.Maintained an enthusiastic attitude to build positive employee attitudes and morale.Maintained compensation plans for all employees.Created cost-effective advertising programs and merchandising strategies for the dealership.Focused on any customer complaints that department managers are unable to rectify and taking the necessary steps to resolve these complaints.

Wesley Chapel, Florida

I was responsible for planning, organizing and controlling the activities of New Car Sales and in measuring the performance of the department.Recommended the new-car inventory to be carried by color, model, and equipment, based on a variety of customer and market analysisMaintained standards for the delivery of vehicles to customers.Worked with sales people on programs that will increase the new-car gross and increase F&I penetration.Assisted in the development of advertising campaigns and other promotions.Met monthly forecast and sales volume and sufficient gross to meet profit objectivesMaintained a professional management style that set the example for enthusiasm and accountabilitySupported other operational units within the store to achieve maximum return on opportunity for the dealershipAssisted new car and used sales associates in closing sales as needed.Build rapport with customers to establish customer networkProvided training and support to the sales staff and assisted in closing dealsManaged all other aspects of the sales department

Tampa, Florida

Youngstown, Ohio

I was the key player in every stage of the process-managing people, analyzing profit and loss, and maximizing the customer's experience at each of my 5 stores. The responsibilities of the position included:• Monitoring and ensuring total customer satisfaction • Creating, managing, and executing plans to increase sales and profits at each store along with the stores general manager• Monitoring and improving the sales skills of all employees • I Set specific goals for store performance and employee training and development • I Provided leadership and guidance to each of my 5 general managers along with over 100 store employees • Budgeting, pencil profit system and report analysis • Inventory management and security of all store assets

New Castle, Pennsylvania