As the ServiceNow Platform Owner for Bain & Company, I serve as liaison between the ServiceNow Center of Excellence and the various parts of the business that utilize, or would like to utilize, the capabilities of ServiceNow. After supporting and administering the platform since 2011 as a part of my previous role, I am now fully dedicated to helping Bain maximize the value of our investment in the ServiceNow platform as part of our digital transformation. That includes working closely with various stakeholders across the business (inside and outside of IT), creating the roadmap, and managing demand for the platform.

Regional Director of the Technology Services Group for the Americas region of Bain & Company. I manage a team of Managers, Senior Managers, and Directors, and I work with each of them and their teams (~50 people) to ensure all Bain employees receive world-class technical support. In addition to providing level 2/3 technical support to the local teams, I develop and manage the budgets for all offices in the region, I assist with the administration our Service-Now implementation which we use to manage helpdesk ticketing and hardware inventory, and I also play a key role as the technical expert on all Americas Real Estate projects.Specialties: Service-Now System Administration, Management, SharePoint, Helpdesk Management, Support, Network Administration, Innovation, Creative Solutions, Leadership

Regional Manager of the Technology Services Group for the Americas region of Bain & Company. I manage a team of Managers, Senior Managers, and Directors, and I work with each of them and their teams (~50 people) to ensure all Bain employees receive world-class technical support. In addition to providing level 2/3 technical support to the local teams, I develop and manage the budgets for all offices in the region, I assist with the administration our Service-Now implementation which we use to manage helpdesk ticketing and hardware inventory, and I also play a key role as the technical expert on all Americas Real Estate projects.Specialties: Service-Now System Administration, Management, SharePoint, Helpdesk Management, Support, Network Administration, Innovation, Creative Solutions, Leadership

TSG Support Manager of the New York and Boston offices.

TSG Support Manager of the New York office.