Mike Addison

Mike Addison Email and Phone Number

Director, Global Field Service at Deepcell @ Deepcell, Inc.
Mike Addison's Location
Fallbrook, California, United States, United States
Mike Addison's Contact Details

Mike Addison personal email

About Mike Addison

Experienced in Service & Support for the diagnostic and life science industries. Results oriented strategic service professional recognized for establishing ‘Tier 1’ service support for field installed product lines; establishing Compliance programs, Service support documentation and business support structures for RUO and Medical Device systems. Background includes building solid, long-term client relationships. Strong technical, computer, and communication skills. Highly organized and motivated towards achieving both professional and personal goalsSpecialties: Experience in identifying and championed serviceability, sustainable service business process improvements, improving products. Developing department standard operating procedures, work instructions which details service and support standards of installation, servicing, and field service training methods.Skill Highlight:ISO and FDA ComplianceAgile, SFDC and SAP CMR SystemsProduct Sustaining Support (GMP)Product Development Process (PDP)Process Improvement

Mike Addison's Current Company Details
Deepcell, Inc.

Deepcell, Inc.

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Director, Global Field Service at Deepcell
Mike Addison Work Experience Details
  • Deepcell, Inc.
    Director Global Field Service
    Deepcell, Inc. May 2023 - Present
    Menlo Park, California, United States
    Deepcell offers an AI-powered imaging and microfluidics platform that identifies and isolates viable cells based on morphological distinctions for use in translational research, diagnostic testing, and therapeutics.
  • Thermo Fisher Scientific
    Field Service Supervisor
    Thermo Fisher Scientific Oct 2020 - May 2023
    San Diego, California, United States
    Managed service territories of San Diego, CA and Arizona: team of Field Service Engineers operating all territorial functions within established performance and financial guidelines.• Managing day to day management to a dedicated team of engineers, support and guide the team to meet customer and service region objectives; working closely with the Sr. Regional Service Manager to manage all aspects of field service support and customer relationship management in the region.• Coach and mentor team members in delivering completed services on Laboratory Products including installation, repairs, preventative maintenance and instrument qualifications.
  • Thermo Fisher
    Regional Field Service At Thermo Fisher Scientific
    Thermo Fisher Oct 2020 - Dec 2022
    West Region - Amr
    Supporting the West Region Field Service teams - Mentoring both Engineers and the Field Service Management team
  • Illumina
    New Product Introduction Specialist
    Illumina Jan 2016 - Apr 2020
    San Diego, California, United States
    Responsible for New Product Introduction (NPI), AMR Billable Services, Global Field Service Calibrated Tool programs and field servicing processes supporting both Diagnostic and Research Use Only products. Coordination of department standard operating procedures, work instructions which details service and support standards of installation, servicing, and field service training methods. Establish Out of Tolerance Event (OOT) program bringing any QA audit issues or calibration trends to the attention of senior management as soon as they are identified.
  • Illumina
    Amr Field Compliance Manager
    Illumina Jan 2014 - Jan 2016
    San Diego, California, United States
    Responsible for Quality Assurance oversight of customer complaints and field servicing processes, supports both Diagnostic and Research Use Only products. Coordination of department standard operating procedures, work instructions which details service and support standards of installation, servicing, and customer training methods. Establish Compliance Audit program bringing any QA audit issues or trends to the attention of senior management as soon as they are identified.
  • Illumina
    Field Service Manager - Sw
    Illumina Aug 2009 - Jan 2014
    San Diego, California, United States
    Managed three service territories: Internal Illumina Asset Services - two Service Support Technicians and over 100 Field Assets; AMR Southwest District - 5 Field Service Engineers and over 300 Field Assets; LATAM District - 1 Distributor FSE and over 17 Field Assets, operating all territorial functions within established financial guidelines.
  • Nanogen, Inc.
    Assoc. Dir Of Engineering Services
    Nanogen, Inc. Oct 2003 - Jun 2008
    Provide management oversight to internal Instrumentation Service department in support of on-going software and assay R&D department instruments. Co-coordinate Field Service support for all European installed NanoChip® Molecular Biology Workstation and NanoChip® 400 instruments for DNA-based analyses.
  • Gen-Probe
    National Service Manager
    Gen-Probe Jul 2001 - Oct 2003
    Managed Integrated Services department in support all internal and external instrument systems providing a seamless integration of Field Service to support the Systems assay, software and hardware.

Mike Addison Skills

Software Documentation Medical Devices Biotechnology Testing Management Integration Product Development Manufacturing Hardware Diagnostics Lifesciences Cross Functional Team Leadership Fda Leadership R&d Analysis Customer Service Field Service Continuous Improvement Engineering Hardware Instrumentation Quality Control Team Management Technical Support Iso 13485 Project Management

Mike Addison Education Details

Frequently Asked Questions about Mike Addison

What company does Mike Addison work for?

Mike Addison works for Deepcell, Inc.

What is Mike Addison's role at the current company?

Mike Addison's current role is Director, Global Field Service at Deepcell.

What is Mike Addison's email address?

Mike Addison's email address is bo****@****ail.com

What schools did Mike Addison attend?

Mike Addison attended Devry University-California, Devry.

What skills is Mike Addison known for?

Mike Addison has skills like Software Documentation, Medical Devices, Biotechnology, Testing, Management, Integration, Product Development, Manufacturing, Hardware Diagnostics, Lifesciences, Cross Functional Team Leadership, Fda.

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