Mike Addison work email
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Experienced in Service & Support for the diagnostic and life science industries. Results oriented strategic service professional recognized for establishing ‘Tier 1’ service support for field installed product lines; establishing Compliance programs, Service support documentation and business support structures for RUO and Medical Device systems. Background includes building solid, long-term client relationships. Strong technical, computer, and communication skills. Highly organized and motivated towards achieving both professional and personal goalsSpecialties: Experience in identifying and championed serviceability, sustainable service business process improvements, improving products. Developing department standard operating procedures, work instructions which details service and support standards of installation, servicing, and field service training methods.Skill Highlight:ISO and FDA ComplianceAgile, SFDC and SAP CMR SystemsProduct Sustaining Support (GMP)Product Development Process (PDP)Process Improvement
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Director Global Field ServiceDeepcell, Inc. May 2023 - PresentMenlo Park, California, United StatesDeepcell offers an AI-powered imaging and microfluidics platform that identifies and isolates viable cells based on morphological distinctions for use in translational research, diagnostic testing, and therapeutics. -
Field Service SupervisorThermo Fisher Scientific Oct 2020 - May 2023San Diego, California, United StatesManaged service territories of San Diego, CA and Arizona: team of Field Service Engineers operating all territorial functions within established performance and financial guidelines.• Managing day to day management to a dedicated team of engineers, support and guide the team to meet customer and service region objectives; working closely with the Sr. Regional Service Manager to manage all aspects of field service support and customer relationship management in the region.• Coach and mentor team members in delivering completed services on Laboratory Products including installation, repairs, preventative maintenance and instrument qualifications. -
Regional Field Service At Thermo Fisher ScientificThermo Fisher Oct 2020 - Dec 2022West Region - AmrSupporting the West Region Field Service teams - Mentoring both Engineers and the Field Service Management team
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New Product Introduction SpecialistIllumina Jan 2016 - Apr 2020San Diego, California, United StatesResponsible for New Product Introduction (NPI), AMR Billable Services, Global Field Service Calibrated Tool programs and field servicing processes supporting both Diagnostic and Research Use Only products. Coordination of department standard operating procedures, work instructions which details service and support standards of installation, servicing, and field service training methods. Establish Out of Tolerance Event (OOT) program bringing any QA audit issues or calibration trends to the attention of senior management as soon as they are identified. -
Amr Field Compliance ManagerIllumina Jan 2014 - Jan 2016San Diego, California, United StatesResponsible for Quality Assurance oversight of customer complaints and field servicing processes, supports both Diagnostic and Research Use Only products. Coordination of department standard operating procedures, work instructions which details service and support standards of installation, servicing, and customer training methods. Establish Compliance Audit program bringing any QA audit issues or trends to the attention of senior management as soon as they are identified. -
Field Service Manager - SwIllumina Aug 2009 - Jan 2014San Diego, California, United StatesManaged three service territories: Internal Illumina Asset Services - two Service Support Technicians and over 100 Field Assets; AMR Southwest District - 5 Field Service Engineers and over 300 Field Assets; LATAM District - 1 Distributor FSE and over 17 Field Assets, operating all territorial functions within established financial guidelines. -
Assoc. Dir Of Engineering ServicesNanogen, Inc. Oct 2003 - Jun 2008Provide management oversight to internal Instrumentation Service department in support of on-going software and assay R&D department instruments. Co-coordinate Field Service support for all European installed NanoChip® Molecular Biology Workstation and NanoChip® 400 instruments for DNA-based analyses.
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National Service ManagerGen-Probe Jul 2001 - Oct 2003Managed Integrated Services department in support all internal and external instrument systems providing a seamless integration of Field Service to support the Systems assay, software and hardware.
Mike Addison Skills
Mike Addison Education Details
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DevryElectronics
Frequently Asked Questions about Mike Addison
What company does Mike Addison work for?
Mike Addison works for Deepcell, Inc.
What is Mike Addison's role at the current company?
Mike Addison's current role is Director, Global Field Service at Deepcell.
What is Mike Addison's email address?
Mike Addison's email address is bo****@****ail.com
What schools did Mike Addison attend?
Mike Addison attended Devry University-California, Devry.
What skills is Mike Addison known for?
Mike Addison has skills like Software Documentation, Medical Devices, Biotechnology, Testing, Management, Integration, Product Development, Manufacturing, Hardware Diagnostics, Lifesciences, Cross Functional Team Leadership, Fda.
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