Led the innovation behind products used by millions of software developers. Scaled engineering, product design, information security, technical operations and technical support disciplines for a software subscription business with renewal rates consistently over 90%. Established two new commercial markets with a product portfolio that has resulted in >150X growth in annual subscriptions, eclipsing the nine figure range of ARR with an NPS consistently >50. Scaled the customer success function through early 2018, leading to its elevation as a peer of the product organization.

Led a global software product development operation delivering solutions for housing market business analytics, B2B and B2C online offerings.

Led Bantu’s product development team in the evolution of what became the most widely deployed web-based Enterprise Instant Messaging (EIM) network within the Federal government, with over 3 million users. Designed, implemented, and evolved the architecture of Bantu’s core application server platform. Brought to market the industry’s first large scale, geographically load balanced EIM platform solution.

Acted as chief architect of Discovery.com responsible for re-engineering all web-based delivery capabilities. Was responsible for analysis, design, and development of large-scale software development and integration efforts with a primary focus on high volume, Internet-aware enterprise solutions.

Directed numerous development and systems integration projects for mission critical deployments. Responsible for end-to-end solution analysis, development and implementation processes. Established company methodology for development of detailed functional and system requirement specifications, end to end system architectures and software design.

Responsible for core systems architecture for Bell Atlantic Internet Solutions’ (now Verizon.net) business and consumer Internet access services. Responsible for the design, development and implementation of the core media server architecture for Bell Atlantic Video Services.