Information Technology Support Team Lead
Current-Coordinate the brand communications team responsible for pushing information across the organization’s social media platforms, engaging with customers and making our social media channels engaging for customers.-Conduct periodic needs analysis and ensures all user requirements are met. This will be in addition to periodic information architecture analysis. -Ensure all applications - web and systems that will underpin the company’s new approach are functional to support services, customer excellence and wider service transformation.-Seek to maintain the highest quality of IT service delivery, system availability and support to the company including branches as the case may be. -Liaise with vendors, suppliers and partners to ensure effective optimization, adoption and delivery of Information Technology (IT) solutions.-Oversee end-to-end information security management for the IT environment – risk assessments, planning and implementation of risk mitigation strategies and initiatives in line with best practices-Provision of first level technical and application support to end users and escalating to service providers-Continuous compliance monitoring and measurement, anchor security improvement and compliance projects, and interface with internal auditors, and enterprise risk management on all assurance matters.-Support the development, enhancement and implementation of a comprehensive security architecture, policies, standards and processes and ensure compliance across the IT network environment
