- Created a successful 'member events' program that drove engagement, renewals, and regularly saw 300+ attendees- Acted as an active Community Manager and managed the strategy for our customer community- Expanded and supervised meetup program to over 200 global cities andcommunity-focused hubs- Managed and grew the Scaled Agile Framework LinkedIn group to over 90,000 members

- Overseeing day-to-day operations for a team of 10+ marketing professionals- Serving as the Subject Matter Expert for each customer audience as to translate their needs to the team- Scoping and sequencing work with team members to ensure objectives and business initiatives are appropriately delivered

- Acted as the Community Manager in our customer forums by engaging users, driving strategic improvements, and coaching employees on how to proactively interact with customers to improve CX.- Managed a meetup program that has scaled to 200+ cities around the globe- Performed Track Chair duties for the ‘Community Voices’ customer presentation program featured at user summits

- Worked on the Marketing Insights team to roll out and manage an improved Voice of the Customer / CX Measurement program that is now being leveraged to inform key decisions and Guest Experience innovations across their portfolio of resorts and hotels.- Spearheaded a Human Centered Design consulting practice by organizing and leading Customer/Employee Journey Mapping workshops, ideation sessions, and rapid prototyping efforts.

As a member of Oracle’s CX Strategy and Design team, I developed tools and workshops that empower Oracle customers and employees to become more customer centric. These tools revolved around persona development, customer journey mapping, trend analysis, business value equation building and rapid prototyping. The workshops my team developed have been delivered to over 2,000 companies, in more than 140 cities on 6 continents. My responsibilities included the global rollout of our Journey Mapping program, strategic client consulting, and thought leadership work via the website I built, DesigningCX.com

-Provided strategic guidance to Community Managers and Social Media Strategists at a dozen global consumer organizations to support the success of their community building efforts.-Authored and delivered webinars, conference workshops and whitepapers on social customer engagement best practices.

- Managed Rally's social media strategy by working as Chief Editor on corporate blog, Implementing advanced cross-platform campaign tracking and managing corporate presence on Twitter, YouTube Facebook & LinkedIn.- Managed the social networking community Agile Commons, spearheading an extensive community redesign project that has resulted in a significant increase in community interaction and membership.- Submitted successful award nominations (most notably one placing Rally as a top 10 company to work for by Outside Magazine).- Maintained marketing budget- Handled event logistics for conferences

Contributed to the launch of the social networking community Agile Commons by creating marketing content, engaging in strategic planning meetings and managing administrative requirements.Managed the marcom budget, conference events calendar, marketing collateral and shipping logistics.

Created business relationships with university football programs such as Washington, Northwestern and Arizona State.Established connections with sports radio stations and created opportunities for on-air mentions, fan giveaways at tailgate events and radio interviews.