Lead deployment of continuous improvement program based on Toyota Production System.

Privately-held consultation company servicing government and commercial clients.Provided consultation on deployment of Lean Six Sigma, and led strategic projects for government and commercial clients. Provided guidance on project selection and coaching for Green, Black and Master Black Belt candidates and Kaizen Leaders. Assessed client needs and implemented innovative solutions to turn businesses around.• Facilitated Shingo-based Kaizen events in warehouse and supply chain operations, resulting in $2.1M cost avoidance, 60% increase in revenues and improved customer satisfaction.• Led multi-phase projects to improve processing of international mail, involving 59 airlines and 5 federal agencies, with 40-60% reduction in time to delivery, $16.4M annual cost savings and improved ergonomics.• Conducted multiple Shingo-based Kaizen events to improve availability of Mail Transport Equipment and facility organization, contributing to improved mail processing operations, employee safety and morale.• Performed Value Stream Analysis and Shingo-based Kaizen events to improve order management and equipment installation processes, resulting in 70% less rework, no lost orders, and increased customer satisfaction.• Developed key portions of Wiki Body of Knowledge for Lean Six Sigma (www.wikibok.net), a comprehensive industry standard for Lean Six Sigma Practitioner Training and Certification.

Led improvement efforts in government agencies using Lean Agile methods.• Led Lean Six Sigma training, coaching and certification program for all AFS employees.• Led enterprise-wide rollout of SME-Builder, an internal learning management system.• Led project planning and strategy for 5-year, $12M warehouse modernization project.

Publicly-held energy utility company serving commerical and residential customers.Led process improvement program based on Toyota Production System and Scaled Agile Framework.• Led comprehensive review of IT procedures and processes, related process improvements, and creation of central document repository, in preparation for regulatory management audit. No major audit findings.• Led improvement projects, resulting in $2M cost avoidance and 60-75% reductions in lead time.• Coached Project Managers to Scaled Agile 4 Scrum Master certification.

Led deployment of performance excellence program based on Toyota Production System in gas operations.• Coached 18 practitioners to successful project completion in gas, electric and support operations, resulting in $22M cost avoidance, increased customer satisfaction and achievement of strategic objectives.

Engages in the development, execution, and implementation of strategies for businesses in North America and Europe.Spearheaded deployment of Lean Six Sigma for several government and commercial clients, including project identification and coaching of belt candidates at all levels.• Led Value Stream Analysis and Kaizen events to improve order management and field installation processes for telecommunications operations, resulting in less rework and lost orders, and increased customer satisfaction.• Responsible for deployment of Lean Six Sigma in several large organizations, including project identification and prioritization, belt and sponsor coaching.• Developed improvement strategies and led enterprise process improvement projects and Kaizens for transactional and IT environments, resulting in savings of over $70 Million.• Trained and coached over 400 Green Belts, Black Belts, Master Black Belts and Kaizen Leaders.• Developed Lean Six Sigma curriculum (Yellow, Green, Black and Master Black Belt, Project Sponsor, Executive Champion, Lean Master) and company-wide curriculum management program.

Non-profit health insurance company and part of the Blue Cross Blue Shield Association.Development and implementation of Hospital Pay-for-Performance program, assisting hospitals on performance improvement techniques and statistical analysis.

Responsible for developing and implementing software processes and metrics within Software Application Development.