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Mike Anthony is a Senior Service Delivery Manager at bet365. He possess expertise in service desk, itil v3 foundations certified, change management, incident management, active directory and 44 more skills. Colleagues describe him as "Mike is an exceptional service leader who joined Frasers during a pivotal period of transformation. His deep service knowledge and people first approach led to the development of a robust and realistic operating model, effectively revitalizing the Service Desk and Service Management. Mike's unwavering dedication to his team and customers shines through, making him an invaluable asset to any organization." and "I have had the utmost pleasure of working for Mike over the last 4 months to comprehensively improve our Service Desk to better support the business needs. During the time it was most needed, Mike has been at the forefront of implementing a new, robust and achievable IT Service Strategy which will catapult the Service Desk to become world leading. User experience focused, Mike’s knowledge in his field is second to none, and has provided incredible support, not only to his direct Team Members, but to the whole of the Service Desk and wider Service Teams. Mike would be a great asset to any organisation and considerably help them to achieve greatness."
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Senior Service Delivery ManagerBet365 Aug 2024 - PresentStoke-On-Trent, Staffordshire, Gb -
Group Head Of It ServiceFrasers Group Jan 2024 - Jul 2024London , Gb -
Head Of Service DeliveryEg Group Sep 2023 - Jan 2024Blackburn, Lancashire, Gb -
It Service ManagerJd Sports Fashion Plc Oct 2018 - Jul 2023Bury, England, GbAccountable for the leadership, vision and strategy of IT Service Management in JD Group which includes the line management of 14 with oversight of the following areas:- Major Incident Management- Problem Management- Change Management- Knowledge Management- Asset & Configuration Management- Service Transition Management- Continual Service Improvement- Service Catalogue Management- Service Continuity- Service Reporting- ITSM Tooling -
Incident & Problem ManagerJd Sports Fashion Plc Oct 2016 - Sep 2018Bury, England, GbStarted to introduce further process changes and optimisations as the role extended into a Major Incident & Problem Management role. This included a formal documented process and communication plan at all levels.Introduced a formal Duty Manager on call process to cover out of hours call outs and escalations and entered into the on call process in a 1in4 basis.Worked with ITSM tooling admins to develop the ITSM tool which included: SLAs, service catalogue, classification etc.Supported multiple initiatives in growing our event management and monitoring/alerting capabilities.Took on accountability of service reviews for multiple suppliers.Extended line management responsibilities for an additional Problem Analyst & Incident Analyst -
It Problem ManagerJd Sports Fashion Plc Apr 2015 - Oct 2016Bury, England, GbJoined JD initially as an IT Problem Manager. Lead the introduction of the IT Problem Management process from scratch, introduced post incident review and root cause analysis for all significant outages. Ensured the Problem Reports were produced and distributed to key stakeholders.Led a number of initial changes to the ITSM tooling to increase the level of data captured by the Service Desk and technical teams for data analysis and prioritisation.As the role continued to grow, line management of a Problem Analyst. -
Eps/Service Level Reporting AnalystCegedim Rx Jan 2014 - Apr 2015Buckshaw Village, Chorley, GbProvide specialised level 3 incident & problem support for the Electronic Prescription Service (EPS) covering all pharmacy customers. Worked with internal technical teams, development and third parties to ensure that fixes were provided within customer SLAs. Produced, automated, optimised and provided support for all operational reporting, which includes monthly corporate customer reporting packs, stack trace reporting, daily dashboards, heartbeats and productivity calculator tools. -
Change ManagerRunshaw College Nov 2012 - Dec 2013- Own the Change Management process and ensure all process documentation is updated- Chair the CAB and ECAB meetings- Provide training to colleagues on all aspects of the change management process.- Provide support in the planning of changes- Convenes urgent CAB or ECAB meetings for all urgent RFCs- Document and distribute Forward Schedule of Changes- Review completed changes and ensure PIR is completed when required
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Service Desk Operator & It TechnicianRunshaw College Jun 2006 - Dec 2013Worked in a small team to provide technical support to all users (teachers, support staff & students) across 3 sites. Being part of a small team, I was able to build a extensive knowledge to a good technical standard across a broad range of technologies: (active directory, group policy, data, applications, infrastructure, network)Key achievements included:- Implementation of web & email appliances- Implementation of new ITSM tool and associated processes (Incident, Problem, Change)- Designed and maintained the configuration management database and associated asset management lifecycle- Production of reporting & SLA performance metrics- Led the IT assistive technology initiative to ensure that we worked closely with the Study Support team at Runshaw to acquire technology suitable for students with learning difficulties.
Mike Anthony Skills
Mike Anthony Education Details
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Runshaw CollegeInformation Technology -
Bishop Rawstorne
Frequently Asked Questions about Mike Anthony
What company does Mike Anthony work for?
Mike Anthony works for Bet365
What is Mike Anthony's role at the current company?
Mike Anthony's current role is Senior Service Delivery Manager.
What is Mike Anthony's email address?
Mike Anthony's email address is an****@****w.ac.uk
What is Mike Anthony's direct phone number?
Mike Anthony's direct phone number is +44 161 767*****
What schools did Mike Anthony attend?
Mike Anthony attended Runshaw College, Bishop Rawstorne.
What skills is Mike Anthony known for?
Mike Anthony has skills like Service Desk, Itil V3 Foundations Certified, Change Management, Incident Management, Active Directory, It Operations, Cloud Computing, Group Policy, Windows 7, Iis, Microsoft Exchange, Service Delivery.
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