Mike Antonetti Email & Phone Number

St. Petersburg, Florida, Us

St. Petersburg, Florida, Us

Catalina’s leading edge personalized digital media drives lift and loyalty for the world’s leading CPG brands and retailers. Catalina personalizes the consumer’s path to purchase through Omni-channel distribution powered by the largest database of shopper purchase history in the world. Accountable for all retailer support areas: operations account management, new product implementation, call center, field services, repair center and digital integration. Focused on increasing customer loyalty, delivery quality and cost optimization. Responsible for $XXM+ OpEx & Capital budgets, operational execution strategy, workforce planning and balanced scorecard for ~40 FTE and >700 vendor headcount.• Achieved 96% Print Rate across the US in-store network, marking the highest print rate in 3 years by executing a portfolio of innovative solutions • Improved Network Operability to 98.5% through communications and data capture process innovations• Delivered double digit field service and call center cost reductions, 3 months ahead of plan• Optimized strategic retailer relationships through completion of key customer satisfaction initiatives and implementation of strong operational business cadence

St. Petersburg, Florida, Us

Responsible for the support and service of Catalina’s in-store network across the United States and Europe

Houston, Texas, Us

Led Enterprise Group (EG) Customer Experience (CE) and Quality strategy and operational excellence resulting in improved product quality, increased customer loyalty and EG goal achievement in collaboration with functional and regional stakeholders. Managed $100M+ OpEx budget, workforce planning and operational scorecard for 900+ global headcount.• Executed operational cadence that reduced service calls by 28% (FY11-14 YTD), achieving best overall Servers & Storage quality performance in 43 quarters and resulting in $42.7M hard savings• Increased Q314 Global Accounts Net Promoter Score by 26 pts YoY through targeted improvements• Redesigned Voice of Customer program to create a singular customer view across all 4 business divisions

Redmond, Washington, Us

Instrumental in the strategic development and global deployment of Microsoft Quality & Business Excellence• Supported design and execution of Microsoft’s Quality transformation including 3 year strategic roadmap, systems and tools, training resources, change management, communication and success metrics• Delivered $40M in business impact by completing over 66 Green Belt and Black Belt projects in Global Operations and Services areas over 2 years. Project areas include process simplification, software manufacturing capacity utilization, COGS reduction, call center productivity, customer/partner experience improvements, invoicing and receivables cycle time reduction. • Developed and implemented Quality Systems Framework within multiple client organizations (including Quality organization design, KPI development and project prioritization process)

Louisville, Kentucky, Us

Directed strategic roadmap and end to end execution of SmartSummary™, breakthrough member-specific healthcare statements providing enhanced healthcare, finance and benefit information • Increased customer loyalty by delivering SmartSummary™, fueling $6B in new member growth • Instrumental in SmartSummary™ patent (# 8,099,303); won a 2006 Stevie Award – Best New Product • Created 3 Year SmartSummary™ roadmap including channel release strategy and enhancements schedule

Boston, Ma, Us

Directed marketing, commercialization distribution and promotional strategies for Water Products Imagination Breakthrough. • Completed a multi-tiered consumer research plan including focus groups and conjoint analysis that validated product concepts, marketing messages and projected revenues.

Boston, Ma, Us

At The Customer, For The Customer (ACFC) Commercial BB - Improved Wal-Mart and Lowes relationship by leading joint process improvement projects with each retailer • Successfully led a project portfolio for Wal-Mart’s Int’l Division that led to increased sales through product in-stock improvements and speed to market on new products. Total benefits estimated at $12M.• Architected a Continuous Improvement Deployment Plan for Wal-Mart Int’l to be used as global model

Boston, Ma, Us

Led account team that executed customer relationship management, product development, marketing, fulfillment and quality assurance for GE’s largest cooking products customer: Sears. Responsible for P & L, business development and all product management and commercialization activities for GE branded and Sears private label cooking product sales.• Managed $250M revenue plan, exceeded profit goal by 10% and earned Masters Sales Award• Earned Sears Partners in Progress Award as Top Appliances Vendor in 2002

Boston, Ma, Us

Led new product growth team through market scoping, supplier evaluation, selection and sourcing contract negotiations to launch GE’s first new product line in 25 years: GE SmartWater™ Home Water Products• GE SmartWater™ products secured nationwide placement in all Home Depot stores• Managed $130M in finished goods purchases (refrigeration and dishwasher products) • Exceeded disposer cost reduction goal by delivering $6M in cost reductions (12% cost out)

Bentonville, Arkansas, Us

Senior Electronics Buyer, Entertainment Software Products • Managed $2.5B revenue category and sustained 30% CAGR over 2 years Venture Integration Lead (Special Assignment): Hardlines (Woolco Acquisition) • Converted 125 stores (merchandising processes and supply chain base) to Wal-Mart standards in 9 mos. • Managed $600M revenue budget. Led hiring, training and budgeting for 3 merchandising divisions