Mike Arnott Email & Phone Number

Tin Can Bay, Queensland, Australia

Tin Can Tech Support... Making technology work for youAt Tin Can Tech Support we help people with their home technology issues. It’s that simple.Computers, Smart Phones, Smart TVs, WiFi... if it's tech & it's in your house then we can help.

Brisbane, Australia

• Solely responsible for the design, coding and maintenance of Automated Service Request (ASR) diagnostic software tools for telemetry analysis, fault detection and parts ordering across the entire range of Oracle’s.
• This diagnostic software automated the handling of up to 80% of the storage platform service request calls to Oracle, world-wide, for failure conditions and parts replacements.
• Over 35,000 service request calls per annum were processed by this diagnostic software.

• Installed and configured Sun’s Managed Services offering to customers in Australia and New Zealand.
• Conducted needs analysis with customer management, security, network and IT teams to understand their IT environment and monitoring/management requirements.
• Designed and coded an automated system monitoring configuration building tool to facilitate the scalable deployment of the monitoring solution to multiple Solaris and Linux hosts.
• Coded customised scripts for platform-specific and customer-specific monitoring requirements.

• Solely responsible for the design, coding and maintenance of software tools to assist Customer Support Representatives in diagnosing system configuration or hardware fault conditions while attending to customer calls.
• Awarded US software patent - US8935380B2 – “Automated product knowledge catalog” for work on the prototype of Sun’s global system configuration and risk analysis tool.
• Designed, coded and implemented proactive telemetry monitoring software for alerting Technical Account Managers and Customer-Assigned Support Engineers to fault conditions observed on customer systems.

Brisbane

• Part of a team responsible for supporting Field Engineers, and customers directly, at a national level.
• Specialised area of expertise in software RAID configuration and troubleshooting.
• Developed a Veritas Volume Manager (VxVM) configuration and troubleshooting training course and delivered it across the Asia/Pacific region to Sun technical support staff.

• Responsible for on-site proactive and reactive support on systems and storage with “top-tier” customers in Queensland.
• Performed hardware break/fix, server and operating system installation/configuration, storage installation/configuration and proactive upgrade review/implementation.
• Proud to be considered a “trusted advisor” and customer advocate working with multiple levels of management and operational teams.