Mike Arnott work email
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Mike Arnott personal email
I’m a Technical Support Engineer with 25+ years of experience as a systems support specialist and systems automation developer.I have skills in a range of computing platforms, operating systems and storage products. I possess an inquiring mind, an attention to detail and a drive to fix things.I pride myself on my communication skills, both written and oral, and my capability to explain complex issues in easy-to-understand terms.
Tin Can Tech Support
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Residential Tech GeekTin Can Tech Support Jan 2018 - PresentTin Can Bay, Queensland, AustraliaTin Can Tech Support ... Making technology work for youAt Tin Can Tech Support we help people with their home technology issues. It’s that simple.Computers, Smart Phones, Smart TVs, WiFi ... if it's tech & it's in your house then we can help.
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Automation Development EngineerOracle Corporation Feb 2010 - Oct 2017Brisbane, Australia• Solely responsible for the design, coding and maintenance of Automated Service Request (ASR) diagnostic software tools for telemetry analysis, fault detection and parts ordering across the entire range of Oracle’s enterprise storage platforms, including both current and legacy products.• This diagnostic software automated the handling of up to 80% of the storage platform service request calls to Oracle, world-wide, for failure conditions and parts replacements.• Over 35,000 service request calls per annum were processed by this diagnostic software. -
Managed Services Customer Implementation EngineerSun Microsystems 2007 - Jan 2010• Installed and configured Sun’s Managed Services offering to customers in Australia and New Zealand.• Conducted needs analysis with customer management, security, network and IT teams to understand their IT environment and monitoring/management requirements.• Designed and coded an automated system monitoring configuration building tool to facilitate the scalable deployment of the monitoring solution to multiple Solaris and Linux hosts.• Coded customised scripts for platform-specific and customer-specific monitoring requirements. -
Systems Analysis Tools Development EngineerSun Microsystems 2002 - 2007• Solely responsible for the design, coding and maintenance of software tools to assist Customer Support Representatives in diagnosing system configuration or hardware fault conditions while attending to customer calls.• Awarded US software patent - US8935380B2 – “Automated product knowledge catalog” for work on the prototype of Sun’s global system configuration and risk analysis tool.• Designed, coded and implemented proactive telemetry monitoring software for alerting Technical Account Managers and Customer-Assigned Support Engineers to fault conditions observed on customer systems.
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National Systems Support EngineerSun Microsystems 2000 - 2002Brisbane• Part of a team responsible for supporting Field Engineers, and customers directly, at a national level.• Specialised area of expertise in software RAID configuration and troubleshooting.• Developed a Veritas Volume Manager (VxVM) configuration and troubleshooting training course and delivered it across the Asia/Pacific region to Sun technical support staff.
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System Support EngineerSun Microsystems 1996 - 2000• Responsible for on-site proactive and reactive support on systems and storage with “top-tier” customers in Queensland.• Performed hardware break/fix, server and operating system installation/configuration, storage installation/configuration and proactive upgrade review/implementation.• Proud to be considered a “trusted advisor” and customer advocate working with multiple levels of management and operational teams.
Mike Arnott Skills
Frequently Asked Questions about Mike Arnott
What company does Mike Arnott work for?
Mike Arnott works for Tin Can Tech Support
What is Mike Arnott's role at the current company?
Mike Arnott's current role is Systems Administrator, Automation Development Engineer, Residential IT Support Geek.
What is Mike Arnott's email address?
Mike Arnott's email address is mi****@****sun.com
What skills is Mike Arnott known for?
Mike Arnott has skills like Storage Area Network, Shell Scripting, Sales Operations, Sun, Sparc, Unix, Linux, Network Administration, Pre Sales, Servers, Data Center, Solution Architecture.
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mike arnott
Australia -
Michael Arnott
Developing Advanced Motor Vehicle Technologies That Have The Potential To Abate Up To 1 Million Tonnes Per Day (A Reduction Of 5%) Of Co2 Emissions From The Global Road Transport Fleet.Greater Sydney Area1bigpond.com -
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