Michael Ashby Email & Phone Number

Columbia City, Indiana, United States

Fort Wayne, Indiana Area

As the User Experience Manager, I am tasked with providing leadership, innovation, and strategic direction in the area of patron experience. My goal is that every patron experience with the library, whether in-person, over the phone, or virtual through our website and webtools is positive with minimal frustrations and maintains the organization’s high.

Fort Wayne, Indiana

As the Circulation Manager I oversaw the day-to-day activities of the Circulation Department of the Main branch as well as provided system-wide leadership. This was accomplished through: - Developing policies and procedures as well as oversaw the training and troubleshooting of the Integrated Library System (ILS). - Ensuring high standards of customer.

Fort Wayne, Indiana

As the User Services Manager for the Vann Library at the University of Saint Francis I worked to ensure that quality service was provided to all front-end users. I accomplished this through: - Direct management, hiring, scheduling, and training of two part-time User Services staff and twelve to eighteen student workers in quality customer service, library.

Fort Wayne, Indiana

As a University Instructor I taught the iConnect course which is the First-year Experience course at the University of Saint Francis. iConnect guides new students in forging connections with their peers, the university, and the world around them, developing the tools to participate in the university’s intellectual, social, and spiritual community. I.

Fort Wayne, Indiana Area

As a Circulation Services Coordinator I oversaw the operation of the library during evening and weekend shifts. Some of my responsibilities included were: - Training work study students in quality customer service, library procedures, use of the library's ILS (Ex Libris Aleph) and basic reference techniques. - Maintenance of the library’s Reserve.

Fort Wayne, Indiana Area

Handled customer financial transactions in accurate and timely mannerSold banking products and features to enhance customers’ banking experience

Rexburg, ID

While working on my bachelor's degree I worked part-time in the McKay Library and assisted library faculty in the day-to-day activities of the library. These activities included the supervision of other student workers, processing patron circulation transactions, and providing reference assistance to students and faculty. I specialized in Government.

Fort Wayne, Indiana Area

Oversaw and conducted the regular maintenance and hydrostatic testing of fire extinguishers and other fire protection equipment. This included CO2, ABC, BC, Halon 1211, Class D, Purple K, Wheeled, Foam and Mist extinguishers in both Cartridge and Charged type as well as Fire Hoses.Cleaned professional hood systems found in restaurants using established.

Master Of Library Science (Mls), Library And Information Science, 3.49 Gpa On 4.0 Scale

Bachelor Of Science, Political Science And Government, 3.25 Gpa On 4.0 Scale

Activities and Societies: Member and Treasure of Alpha Delta Phi (Brigham Young University-Idaho) chapter of the Political Science.

Associate Of Arts (A.A.), General Studies